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BC Public Service


Victoria, BC
Full Time
4 days ago
67,728 to 77,012 per year
Posting Title

Position Classification
Information Systems R21


Work Options

Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$67,728.87 - $77,012.22 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Citizens' Services

Ministry Branch / Division
Government Digital Experience

Job Summary

A great opportunity to take the next step in your career


Dedicated to making life better for people in British Columbia, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.


The Government Digital Experience Division (GDX) is responsible for ensuring government services and information are available online through government's main web presence at, and that ministry programs and services are informed by the input and experiences of the people in British Columbia.

GDX works to help government understand the informational needs of people in the province, and to help the public find and access the services they need from government. GDX supports people-focused policy development and great service experiences. The division delivers products and services to ministry partners and organizations including design and delivery of public engagement projects, field research with service users, plain language writing of online service information, analytics, and training. It supports the technology of online applications and websites including, and the technology that delivers news releases.


The Systems Analyst is a key member of the Service Desk providing end to end technology support for GDX and GCPE. The Analyst resolves Tier 1, 2, and 3 issues and provides senior technical guidance to ministry IT staff, users, customers and vendors. This position is the primary interface to resolve technology issues by installing, testing, upgrading and maintaining shared systems software, hardware, devices, and line of business applications.

Job Requirements:

Education and Experience:
  • Diploma, certification or equivalent in the computer science field or equivalent combination of education and experience.
  • Minimum 2 years' experience in assessing customer requirements, developing and implementing technical and business solutions;
  • Minimum 2 years' experience providing customer support services in an information technology environment and helping end users to use and understand computer hardware and software.
  • Experience using a broad number of application development tools.

Preference may be given to candidates with one or more of the following:
  • Experience with JIRA/Confluence
  • Experience supporting Web Analytics - including use of Snowplow, Looker
  • Experience with scripting (PowerShell, Bash and/or SQL)
  • Experience managing/supporting SharePoint 2016

For questions regarding this position, please contact

About this Position:
Amendment February 16, 2024: Closing date extended until February 27, 2024
Amendment February 9, 2024: Closing date extended until February 20, 2024
There is currently one (1) 12 month temporary assignment available which may be extended or become permanent.
An eligibility list may be established for future permanent and/or temporary opportunities across the Ministry of Citizens' Services.
This position is based in Victoria and has full-time on-site requirements.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology
Information Technology Management and Executive