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BC Public Service

ISL 21R - Service Operations Analyst

Abbotsford, BC
Full Time
63,446 to 72,142 per year
Posting Title

ISL 21R - Service Operations Analyst

Position Classification

Information Systems R21




Abbotsford, BC V2S 1H4 CA
Armstrong, BC V0E 1B0 CA
Burnaby, BC V3J 1N3 CA
Campbell River, BC V9W 6Y7 CA
Castlegar, BC V1N 4P5 CA
Chilliwack, BC V4Z 1A7 CA
Comox, BC V9M 3M2 CA
Coquitlam, BC V3K 7B9 CA
Courtenay, BC V9N 8H5 CA
Duncan, BC V9L 6B1 CA
Fort St John, BC V1J6M7 CA
Golden, BC V0A 1H0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Langley, BC V3A 8T1 CA
Maple Ridge, BC V4R 2S1 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
New Westminster, BC V3M 6H8 CA
North Vancouver, BC V7P 3M7 CA
Penticton, BC V2A 8X1 CA
Port Alberni, BC V9Y 8Y9 CA
Prince George, BC V2N4P7 CA
Prince Rupert, BC V8J 4M8 CA
Smithers, BC V0J 2N0 CA
Squamish, BC V8B 0H3 CA
Surrey, BC V4P 1M5 CA
Terrace, BC V8G 1W2 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
West Vancouver, BC V7T 1B9 CA
Williams Lake, BC V2G 5M1 CA

Salary Range

$63,446.31 - $72,142.65 annually

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> Citizens' Services

Ministry Branch / Division

Information Management Branch/Enterprise Services

Job Summary

Service Operations Analyst
Information Systems R21

Amendment (November 21, 2022): The salary has been amended to reflect the 19th BCGEU Main Agreement.

An eligibility list may be established for future temporary or permanent opportunities.
This position can be performed from any location in the province. The locations listed above are to assist applicants in searching for this opportunity. If you have any questions about locations, please reach out to the hiring manager noted below.
We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

An excellent opportunity to join this dynamic team and apply your technological skills

The Information Management Branch (IMB) is a diverse team of digital professionals with a passion for teamwork, learning, and iterative improvement. We're at the forefront of modernizing how to build and support digital products within the Ministry of Citizens' Services. We're looking for people who:
  • Like to get stuff done and have fun
  • Take accountability for their own work and growth
  • Aren't afraid of change

If you enjoy building strong partnerships, delivering modern, human-centered products, and working in an agile, flexible environment, we invite you to join our team.

The Service Operations Analyst provides operational support and application management activities in a business priority environment that includes mission critical corporate applications affecting cross-government/ministries customers/ technology related shared services operations. Operating in a highly complex systems environment with rapidly changing technology, the position must have an in-depth operational knowledge of the corporate applications used by ministries, and the services provided by Office of the Chief Information Officer.

The ideal candidate will practice discretion, be self-motivated, detail oriented, organized, capable of managing multiple tasks with competing deadlines and thrive in a fast-paced dynamic environment.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Diploma in computer science AND a minimum of one (1) year related* experience; OR
  • Certificate in computer science AND a minimum of two (2) years' related * experience; OR
  • An equivalent combination of training and/or experience may be considered.

*Related experience may include:
  • Experience in the hands-on support of enterprise applications.
  • Experience with problem determination (troubleshooting) and problem resolution skills.
  • Experience with creating and maintaining a database of operational, technical and procedural documentation.
  • Experience with computer system operation environments and applications and MS Office Tools: Excel and Word.
  • Experience providing customer support services in an information technology environment or helping end users to use and understand computer application software.

Preference may be given to applicants who have one or more of the following:
  • Experience working in an IT help/service/support environment.
  • Experience using HP/Peregrine product set (Service Centre, ICE, Connect-It), MyService Centre.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Information Management/Information Technology

Additional Information
Information Technology Management and Executive