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BC Public Service

ISL 21R - Content Designer

Full Time
3 days ago
60,998 to 69,422 per year
Posting Title
ISL 21R - Content Designer

Position Classification
Information Systems R21


Multiple Locations, BC CA (Primary)
Victoria, BC V9B 6X2 CA

Salary Range
$60,998.61 - $69,422.06 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Citizens' Services

Ministry Branch / Division
Service and Content Design

Job Summary

Content Designer
Information Systems R21

There is currently a temporary opportunity until 07/01/2022, which may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
There is a similar permanentposition for a Content Design Leadposted under REQ 80764 .
This position is located in Victoria, other locations within British Columbia may be considered.

An excellent opportunity to join this innovative and dynamic team and apply your digital content design skills

The Provincial Government announced its intention to introduce requirements for the BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required by November 22, 2021. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found at: .

The Government Digital Experience Division (GDX) is responsible for ensuring government services and information are available online through government's main web presence at, and that ministry programs and services are informed by the input and experiences of regular British Columbians.

GDX works to help government understand the informational needs of British Columbians, and to help British Columbians find and access the services they need from government. GDX supports people-focused policy development and great service experiences. The division delivers products and services to ministry partners and organizations including design and delivery of public engagement projects, field research with service users, plain language writing of online service information, analytics, and training. It supports the technology of online applications and websites including, and the technology that delivers news releases.

The Service and Content Design Team works across government to support ministries in the design and delivery of inclusive, accessible and equitable service experiences for people in British Columbia.This team takes an evidence-based approach to the design of citizen experiences, applying research, design and evaluation methodologies to all aspects of both digital and non-digital services, information and policy.

In this work, GDX aims to build service and content design capacity with the teams we work with. We're a diverse but tight-knit team of design professionals including interaction designers, researchers, service designers and content writers and strategists.

The Content Designer works with the Service and Content Design team to enhance digital service delivery through the creation, delivery and governance of engaging content. In this role, you work alongside subject matter experts and designers with a focus on delivering clear, concise content that meets the needs of British Columbians.

You'll have the opportunity to apply your plain language skills to a variety of topics - from healthcare to education and the environment. You will support content for programs across government with multiple ministries. Your days will include making small web content updates as well as broad, bigger picture content strategy discussions. The pace will be fast, timeline driven work, as well as slower periods to review content governance and training.

Your prototyping and user testing skills will grow in this role. You will work as part of a team to complete user research and test new web content with British Columbians. You'll learn to measure the quality of web content and improve searchability and readability. Working with a variety of stakeholders and as part of a team should be something that comes natural for you. This is a chance to flex your communication and writing skills.

Join an innovative and inclusive workplace.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: by phone: 778-698-1336 .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact .DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to ,before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Degree or diploma in User Experience Design, English, Library Science, Computer Science, or related field; OR
  • An equivalent combination of education, training and experience may be considered.
  • At least 1 year of recent experience in each of the following:
    • Experience practicing user experience design, planning and managing web properties including experience in information architecture, content development and interaction design.
    • Experience writing and editing content for the web, including working with technical and scientific content.
    • Experience working with a website content management system.

Preference may be given to applicants with:
  • Experience with CMS Lite.
  • Experience with BC Writing for the Web Guides and BC Design System.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category
Information Management/Information Technology
Information Technology Management and Executive