ISL 18R - Service Desk Analyst

Posting Title
ISL 18R - Service Desk Analyst

Position Classification
Information Systems R18

Union
GEU

Work Options
On-Site

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$64,123.59 - $72,674.35 annually

Close Date
5/16/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Health

Ministry Branch / Division
HSIAR/BC Vital Statistics Agency

Job Summary

A great opportunity to take the next step in your career

The Service Desk Analyst position manages Vital statistics Agency's help desk and provide Tier 2 technical support as part of the BC Vital Statistics Agency, Health Sector Information, Analysis and Reporting Division (HSIAR), Ministry of Health by receiving, diagnosing, escalating, and resolving service requests for complex data and application problems.

Job Requirements:

• Diploma, certification, degree or equivalent in the computer science field or equivalent.
• Minimum two (2) years of experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.

Preference may be given to candidates with the following:

• Experience in maintaining detailed documentation.
• Experience with SQL.
• Experience in an Oracle environment.
• Experience in software development.

For questions regarding this position, please contact Duane.Lecky@gov.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.
This position is based out of Victoria.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology