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BC Public Service

ISL 18R - Service Desk Analyst

Posted 6 days ago

Job Details



dollar sign64,123 to 72,674 per year

Job Description

Posting Title
ISL 18R - Service Desk Analyst

Position Classification
Information Systems R18


Work Options

Richmond, BC V7C 4M9 CA (Primary)

Salary Range
$64,123.59 - $72,674.35 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Ministry of Labour

Ministry Branch / Division
Workers' Compensation Appeal Tribunal

Job Summary

Take the next step in your IT career with this rewarding opportunity

The Workers' Compensation Appeal Tribunal ( WCAT ) is an independent, quasi-judicial tribunal that workers or employers can go to if they want to appeal a decision from WorkSafeBC. WCAT is the final level of appeal in the B.C. workers' compensation system. It has authority to decide appeals about specific types of work-related matters outlined in section 288 and 289 of the Workers Compensation Act . To learn more about WCAT, please visit .

WCAT is seeking a service desk analyst to provide technical assistance by receiving, diagnosing, and/or escalating service requests to resolve complex software and hardware problems and support IT systems and processes. The incumbent must be able to work as part of a team, must be flexible, organized and have the ability to multi-task and prioritize competing work assignments. They must possess strong written and verbal communication skills in order to work with a variety of individuals both within and outside WCAT.

Job Requirements:

  • Diploma or degree in a computer science related field and 1-year related experience; OR
  • Certificate or coursework in a computer science related field and 2 years related experience; OR
  • Secondary School graduation (Dogwood, GED) and 3 years related experience; OR
  • An equivalent combination of education and experience may be considered.
  • Related experience includes the following:
    • Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.
    • Experience working with computer system operation environments (Windows, Windows Server) and Microsoft 365 applications.

Preference may be given to candidates who:
  • Are familiar with the mandate and operations of WCAT and the workers' compensation system.

For questions regarding this position, please contact .

About this Position:
Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

WCAT offers employees competitive benefits, including a hybrid in-office/remote work agreement, learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace. WCAT is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens per the Public Service Act. We welcome and encourage applications from women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity in the BC Public Service.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology

About BC Public Service



Company Size

10,000+ employees

Application closing date is 2024-09-11

Current Openings

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