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BC Public Service

ISL 18R - Service Desk Analyst

Richmond, BC
Full Time
4 days ago
56,032 to 63,565 per year
Posting Title
ISL 18R - Service Desk Analyst

Position Classification
Information Systems R18


Richmond, BC V7C 4M9 CA (Primary)

Salary Range
$56,032.51 - $63,565.27 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Ministry of Labour

Ministry Branch / Division
Workers' Compensation Appeal Tribunal

Job Summary

Service Desk Analyst
Information Systems R18

An eligibility list may be established for future permanent and/or temporary vacancies.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

An opportunity to contribute your valued expertise!

The Workers' Compensation Appeal Tribunal (WCAT) is an independent, quasi-judicial tribunal established under Part 7 of the Workers Compensation Act (the Act). WCAT's mandate is to decide appeals brought by workers and employers from decisions of the Workers' Compensation Board, operating as WorkSafeBC (the Board). WCAT decides compensation, assessment, and occupational health and safety appeals from decisions of the Review Division of the Board. WCAT also decides direct appeals from Board decisions regarding prohibited action appeals, and compensation claim reopenings by application, as well as applications for certificates to the Court.

The Service Desk Analystprovides technical support by receiving, diagnosing, and/or escalating service requests to resolve complex software and hardware problems.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (

Consider joining our team and being part of an innovative, inclusive and rewarding workplace. WCAT is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens per the Public Service Act. We welcome and encourage applications from women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity in the BC Public Service.

To learn more about WCAT, please visit . For a full description of accountabilities and qualifications, please review the attached job profile.

For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Diploma, certification or equivalent in the computer science field, or equivalent.
  • Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.
  • Experience with computer system operation environments (Windows 10, Windows Server 2012) and Microsoft Office 365 application.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.


Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (STANDARD): YES - You will be required to answer a standard questionnaire.

If you have any questions, please, or at 604-664-7809.

Job Category
Information Management/Information Technology
Information Technology Management and Executive