You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
Telus

Intermediate Product Owner - TELUS Digital

Location
Vancouver, BC
Details
Full Time
4 days ago

Join our team

We're a customer-driven and product-minded team within TELUS, responsible for our company's digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital's mission is to make life easier for millions of customers - and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

Here's the impact you'll make and what we'll accomplish together

As a Product Owner for the Home Solutions Commerce Team, you will help define best in class experiences for our customers and create a digital commerce experience for internet, TV and Home Phone that helps simplify the lives of our customers. You will work collaboratively with multiple digital teams across user experience, development, testing, analytics and vendor partners. This is a highly visible role, working closely with other product managers, marketing, design and IT teams across the business to help bring our campaigns to life online, maximising efficacy and improving our understanding of our customers.

Here's how
    •Understand customer needs, be the voice of the customer and relentlessly simplify the experience for our wireline customers •Understand TELUS business priorities and expected outcomes in order to drive quarterly loading targets focused on the key landing pages and prospect journeys •Support the launch of marketing campaigns with user-driven designs and innovative components, providing insights and driving continuous improvement •Establish relationships and liaise with a diverse group of cross-functional partners within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes •Build organizational support and understanding of the strategic direction of the product •Challenges the status quo and inspires the squad to deliver the best possible outcomes •Define tangible product roadmap- actively own and be responsible for the product backlog and prioritize based on feedback and value •Present ideas, opportunities and solutions to cross-functional stakeholders including executives in order to achieve outcomes •Accountable for critical product metrics and to report progress, provide ongoing communication to partners on progress •Handle expectations and remove business and roadmap impediments •Own product research and measurements, drive optimizations •Accountable for the overall product health (security, accessibility, performance, etc)


Qualifications:


You're the missing piece of the puzzle
    •2-6 years experience in a fast-paced, agile, ecommerce or digital marketing team •You love working with clients to communicate intelligently in a project management capacity, understanding their requirements and influencing the outcomes •Relentlessly driving process improvement with stakeholders and implementing change within your projects to ensure the best outcome for owner and customers respectively •You're familiar with planning tools, e.g. JIRA •Have the ability to track time and cost and provide an early warning of any deviation •Responsible for ensuring projects are delivered to budget and schedule •Thrive under pressure and adaptable to change

Great-to-haves
    •Experience with split testing, audience segmentation and personalization •Understanding of online sales strategy including digital journeys, CRO and building trust •Background in multi-device, multi-channel, acquisition and retention digital experiences

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Category
Sales and Marketing