We are looking for an Intermediate Business Analyst to join one of BC’s Best Employers.
Strong interpersonal and communication skills – written and oral
Analytical skills – gap analysis, problem solving, process mapping, requirements elicitation, excel analysis.
Documentation expert – minutes, reports etc.
What & Why:
The Intermediate Business Analyst works in a client-facing role, delivering excellent customer service to external clients by taking client requests, conducting appropriate analysis, engaging internal teams, and managing changes leading to a successful outcome. This is a great opportunity for a student looking to sharpen your business acumen by utilizing your analytical and customer service skills in a client-centered role!
Our client develops web and mobile applications as well as provides infrastructure hosting and support for a large retail financial network. They have received a number of awards for their software, and continue to develop & implement new features for business clients to grow their member base. They are firm believers in work-life balance with a 7 hour/day and 35-hour work week.
Undertake business analysis and detailed requirements definition activities relating to client change requests for products and services. Assess the client’s initial requirements and understand the bigger picture discussions with the client.
Effectively manages the client’s expectations in terms of overall solution, timing, cost and implementation raising issues with team leads as appropriate.
Responsible for turning client requirements into a set of configuration tasks for multiple technical teams and working with those teams throughout the change lifecycle from feature testing to final implementation and billing.
Comfortable with managing own workload, with minimal supervision, with a focus on the efficient throughput of change requests and excellent client satisfaction. Seeks support of Team Leads to assist with workload decisions where necessary.
Recognizes and understands the importance of using and maintaining up to date information relating to change requests in a ticket management system.
Accurately maintain records of time spent on all activities and enter details into the timesheet and invoice management system in a timely manner. Comfortable completing a range of administrative tasks required in the business change lifecycle.
A knowledge and understanding of business analysis principles and methodologies is required.
A professional client approach is required.
IT experience (preferably from a financial services background) is required to support the business analysis activities. General understanding of browser based applications along with supporting technical infrastructure is an asset.
Must be comfortable with working on multiple change requests, roll-outs or enhancement projects with conflicting deadlines in a team environment.
If the sound of this opportunity excites you, and you’re confident that it’s a good fit for your experience and career goals, then we’d love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.