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BCAA

Insurance Advisor (Member Contact Centre) - Head Office

Location
Burnaby, BC
Details
Full Time
5 days ago
Work at an award-winning top employer! If you are looking for an empowering and progressive place to build your career, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

BCAA has been named one of BC's Top Employers 2020!

What BCAA offers you:

  • It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2020, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.

  • Our team members get to make a difference in the lives of our Members and their communities every day.

  • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.

  • We enthusiastically support learning and advancement opportunities for our team members.

  • We are an equal opportunity employer that's committed to accessible, inclusive employment.

  • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.


Our Member Contact Centre is currently hiring a RFT Insurance Advisor to work out of our Head Office in Burnaby!

Summary :

As one of BCAA's Member-facing t eam m embers, the Insurance Advisor (MCC) is a driven I nsurance P rofessional dedicated to delivering amazing Member experiences and continuous revenue growth through the consultative s elling of BCAA's products and services, with a focus on H omeowners' and T ravel I nsurance. The Insurance Advisor is a source of positive brand impressions and builds long -lasting relationships with our Members by reviewing coverages , making recommendations and cross-selling other BCAA products and services . The Insurance Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.

The purpose of this transitional role is to provide opportunity for career progression to a Senior Insurance Advisor position once all goals, metrics, and competencies of the Senior Insurance Advisor have been performed at a s uccessful level. Ongoing training and support to advance into this role , will be provided to ensure your long-term success.

Key Responsibilities:

Sells and U pgrade s BCAA P roducts and S ervices to N ew and R enewing Members

  • Through consultative over the phone sales, acquires new H ome , O ptional A uto and T ravel I nsurance sales , new BCAA Membership and additional products and services

  • Renew s H ome , O ptional A uto , T ravel M edical I nsurance policies , BCAA Memberships and additional products and services , by reviewing current coverages and making recommendations

  • Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions

  • Deepens Member relationships through cross-selling other BCAA products and services

  • Creates and follows up on future business leads and upcoming renewals

  • Collaborate s with BCAA and other supplier's Underwriters

  • Meets all prescribed sales , business-building and retention targets, BCAA and AAA / CAA Member experience goals, best practices, standards and Underwriting guidelines


Manage s Member/ C ustomer A ccounts and C oncerns

  • Update s Member information and i nsurance policy details in applicable systems

  • Process es endorsements and cancellations for H ome and T ravel I nsurance , BCAA Memberships and additional products and services

  • Issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides

  • Resolve s Member concerns by following BCAA's Member resolution standards and meeting BCAA and AAA / CAA Member satisfaction goals


Process es and M anage s Member/ C ustomer D ocuments

  • Process es payments and follow up on outstanding payments

  • Issue s new, renewal, endorsements and cancellations for H ome and T ravel I nsurance policies, BCAA Memberships , and additional products and services

  • Meet s all required processing standards for storage, retrieval, confidentiality , accuracy and timeliness


Acquire s and M aintain s I ndustry, Pr oduct and S ystems K nowledge

  • Maintains a working knowledge of all BCAA Membership and I nsurance manuals, best practices, standards, policies and systems

  • Attends required BCAA and industry training courses

  • Keeps up-to- date with industry knowledge and competitor's product offerings

  • Maintains annual I nsurance licensing requirements


Other D uties ; as A ssigned

  • Handling different call types as required


Qualifications:

Minimum Qualifications

  • Completion of Grade 12

  • 2 years ' experience in a S ales and S ervice environment, including 6 months of G eneral I nsurance or equivalent experience

  • Level 1 I nsurance license , and willing to obtain Level 2 I nsurance license within 1 2 months of employment in this position

  • As required, completion of training for BCAA Optional Auto Insurance p roduct

  • Demonstrated sales productivity and selling skills, with proven ability to balance c ustomer needs, disciplined risk management and revenue growth

  • Ability to learn and apply new concepts; open to constructive feedback and willing to adapt based on feedback received

  • Demonstrated multi-tasking skills and proven ab ility to prioritize activities

  • Strong interpersonal communica tion skills

  • Ability to work within a fast- paced team environment and maintain a high level of professionalism

  • Proven judgment and decision- making abilities . Mu st be able to consider costs and benefits of potential products in order to make appropriate recommendations

  • Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

  • Ability to meet prescribed sales, b usiness- building, retention and customer satisfaction targets and objectives

  • Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)


Preferred Qualifications

  • Completion of BCAA I nsurance-related training

  • Knowledge of applicable BCAA and ICBC systems

  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC

  • Ability to speak alternate languages that would support particular marke t demographics


Internal Applicants: The deadline to apply for this role is September 30th, 2020. Any internal applications received after the internal application deadline will be considered with external applications. Please note this is a Grade 6 position.

We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.

Category
Banking, Finance and Insurance