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Information Technology - Senior Engineer, End User Services

Vancouver, BC
Full Time
4 days ago

The mission of the End User Services Sub-Department is to establish the approach for managing the baseline technology experience across all workplaces.


Aritzia is growing, and our End User Services team is growing with it. This is a unique opportunity to be part of a new team responsible for the technology that drives the effectiveness of our end user devices, including collaboration and productivity across all departments. As the Senior Engineer, End User Services you will play a pivotal role to ensure our end users have hardware and productivity tools that enable efficient operations while working from anywhere. This includes the migration of on-prem endpoint management tools to cloud based tools providing a platform to manage, support and provide self-service options to users whether they are on the corporate network or remote. You will play a key role in designing and executing this digital transformation to a modern desktop (Apple) across the enterprise. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.


As the Senior Engineer, End User Services you will:
  • Implement and administer the baseline technology experience across all workplaces
  • Migrate from on-prem to cloud-based endpoint management tools
  • Implementing automated processes for management of end user technology
  • Implementing a zero-touch and zero-trust environment
  • Work closely with members of the IT team and vendors to plan, improve, and support our end users
  • Provide exceptional tier 3 knowledge and support to resolve incident escalations
  • Proactively research and evaluate new technologies and trends
  • Create and maintain technical documentation
  • Identify and analyze monitoring trends in order to proactively correct problems and improve performance


The Senior E ngineer, End User Services has:
  • Proven skills, education, and/or applicable certifications in:
    • Managing Apple enterprise environment (MacOS and iOS)
    • Jamf Pro
    • VMware Workspace One
    • Microsoft Endpoint Manager
    • Microsoft 365 Suite
    • Scripting and Automation
    • Printers and Peripheral
  • A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
  • A dedication to quality and investing in results and new business opportunities that add value at all times


Some of the industry-leading benefits you will receive working at Aritzia:
  • A-OK Commissary & Café - Our in-office, world-class bistro and café
  • The SET - Our in-house gym, with state-of-the art equipment and custom classes
  • Product Discount - Our famous product discount, online and in store
  • Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
  • Dog Friendly Office - Bring your best friend to work


Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Information Technology