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Information Technology - Senior Director, Retail Technology

Vancouver, BC
Full Time
3 days ago

The mission of the Solution Delivery Department is to provide technology solutions that unlock business value while delivering excellent end-user experiences.


Aritzia is growing, and our Solution Delivery team is growing with it. This is a unique opportunity to be part of the team responsible for ensuring technology delivery and services meet and exceed our business partners' expectations.

As the Senior Director, Retail Technology, you will oversee the design, development, and implementation of Aritzia's store systems. You will lead the team in all areas of retail technology, working cross functionally with IT, the Retail and Omni Business teams, Project Management and Analytics to represent Solution Delivery across a variety of large scale and transformative technology projects. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.


As the Senior Director, Retail Technology, you will
  • Establish the vision, mission, and strategy for the retail technology teams
  • Own the innovation and implementation of the strategic roadmap to enable the business now and for the future
  • Provide a clear point of view of where technology can enable the business to help shape priorities and return-on-investment
  • Provide expert and strategic advice to the team, cross-functional IT, and the business
  • Build out, promote, and champion best practices & scalable technical excellence in solution delivery
  • Focus on speed-to-market while ensuring high quality by streamlining disciplines such as requirements gathering, quality assurance, technical design, deployment, and maintainability
  • Manage vendor relationships and influence their product roadmaps
  • Play a key leadership role in the cross-functional omni strategy team
  • Provide level 3 support, mentor & enable L1, L2 teams
  • Ensure all store systems remain secure, reliable, and cost-effective
  • Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience


The Senior Director, Retail Technology, has:
  • Proven and best-in-class skills, education, and/or applicable certifications in:
    • Delivering technical solutions in an enterprise retail environment
    • Senior leadership experience with large technical teams
    • Expert understanding of enterprise point of sale and payment solutions
    • Expert understanding of software delivery lifecycle with packaged software and in-house developed software
    • Strong understanding of agile methodology in an enterprise environment (SAFE agile experience a plus)
    • Strong understanding of enterprise practices including requirements gathering, backlog management, continuous development, quality assurance, automation, observability & alerting)
    • Good understanding of infrastructure including networks / wifi, single-sign-on, cloud, imaging, mdm etc.
    • Experience with platform engineering a plus
  • A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
  • The ability to set clear objectives and design a strategy that inspires the team
  • A dedication to quality and investing in results and new business opportunities that add value at all times
  • A deep understanding and commitment for the industry in which we operate


Some of the industry-leading benefits you will receive working at Aritzia:
  • A-OK Commissary & Café - Our in-office, world-class bistro and café
  • The SET - Our in-house gym, with state-of-the art equipment and custom classes
  • Product Discount - Our famous product discount, online and in store
  • Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
  • Dog Friendly Office - Bring your best friend to work


Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Information Technology