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Implementation Specialist

Location
Victoria, BC
Details
Full Time
22 days ago

We’re Checkfront, a popular cloud-based booking and e-commerce application with thousands of customers in over 135 countries! We’re a diverse company with an ambitious team full of smart, creative, passionate people who are committed to being the best online booking app on the market. We are looking for an energetic and talented Implementation Specialist to join our amazing team -  if you want to combine your technical expertise with your strong customer service skills, we want to hear from you!

 

Our Implementation Specialists ensure that our customers are set up for success using our online booking platform to manage their businesses. They have excellent customer engagement skills, strong technical problem-solving ability, and can manage multiple projects at once. 

 

Checkfront has over 70 employees across Canada but we love to call Victoria, BC our home. We offer a beautiful office space downtown, opportunities for professional development, and a competitive Employee Share Option Program.

 

 We look for people who...

  • Do the right thing, lead by their personal integrity
  • Are truly customer-centric 
  • Get the job done, and aren’t afraid to learn on the way
  • Can adapt and be flexible in their thinking and processes 
  • Are accountable to their team and their customers
  • Step outside their job descriptions to offer their skills and support

 

Our Implementation Specialists... 

  • Become product experts and ambassadors for Checkfront, focusing on 100% customer satisfaction
  • Onboard new customers to ensure that they are prepared to go live and achieve long term success with our online booking platform
  • Plan and execute working solutions to configure the back-end structure of accounts, based on thorough scoping of customers’ business requirements
  • Deliver high-quality live training sessions in one-on-one or group settings, via webinar or in-person
  • Provide technical support and project management throughout the project launch period 
  • Support our Sales team with requirements scoping / discovery calls
  • Collaborate with Customer Success Managers and/or the Support team to prepare for seamless account handoff during and after launch
  • Track and analyze trends from customer questions, comments, concerns - prepare feedback for our Product and Development teams 
  • Create and maintain process documentation/communication infrastructure 
  • Other related duties as assigned by Director

 

To succeed in this role you’ll bring…

  • Strong technical knowledge, from education or experience 
  • Previous experience with technology-based solutions
  • Advanced technical troubleshooting and problem-solving skills
  • Positive customer-focused attitude
  • Excellent communication skills and comfort explaining technical concepts to all kinds of customers

 

Bonus points for…

  • Experience using tools such as Zendesk, JIRA, Google Apps
  • Proficiency in CMS integrations such as WordPress, Joomla, and Squarespace
  • Understanding of HTML, CSS, and exposure to programming languages
  • Familiarity with the travel/tours/activities/accommodations industry
  • Fluency in other languages

 

We think it is awesome if you live somewhere outside of Canada, but please note the preference for this role is located on the West Coast of BC.

 

Checkfront acknowledges and respects that we work, learn, and innovate on the unceded Coast Salish Territory of the Lekwungen & WSÁNEĆ nations. 

 

As a company,  we are committed to upholding the values of diversity, inclusion, and equity. In pursuit of this, we actively seek new members who will work respectfully and constructively with our team, and challenge the status quo, propelling our company and the community forward.

 

If you don’t meet all of our requirements exactly or have some gaps in your resume know that we would still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

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