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Implementation and Onboarding Specialist

Victoria, BC
A month ago

Are you passionate about customer happiness and connecting businesses to the right solution? Are you looking for an entry-level position to kick off your career in Victoria's fantastic tech community? If so, we'd love to talk to you. Our people love what they do, and we need more talented, driven people to join us as we invest in our growth.

The Implementation and Onboarding Specialist is an 8-month entry-level position to start, with the opportunity to expand into various career paths as your skills, your interests, and the needs of the company expand. In this early-career role, you are a critical member of our sales team responsible for managing our busy inbound pipeline. So, we're looking for a motivated self-starter to nurture inbound leads and provide outstanding new customer onboarding.

You bring some or all of:

  • Exceptional organizational, presentation, and communication skills (both verbal and written).

  • A solid fundamental understanding of the internet and software as a service (SaaS).

  • Expertise in using a computer and standard office software tools (spreadsheets, word processing, email, online services, knowledge of Hubspot is a plus).

  • A proven track record of taking responsibility and proactively getting things done.

  • Experience cultivating relationships with new customers on the phone and via electronic communication.


Core job responsibilities:

  • Nurture and follow up with leads via email to guide them through the integration and onboarding process.

  • Understand and articulate the Giftbit product at a business and technical level.

  • Engage in live chats with marketing qualified leads to assess their needs and match them with the correct solution.

  • Communicate new customer needs to the product team and advocate for new features that will improve the Giftbit product.

  • Work closely with the marketing and customer success teams to ensure a smooth transition for customers working their way through the sales funnel.


So why work for Giftbit?

  • Make a difference. Everything you do will be visible, impactful, and relevant to Giftbit's customer-happiness, growth, and success.

  • Get exposure to business-critical operations, processes, and procedures.

  • Shape your role and career growth based on your strengths and interests.

  • Receive a competitive salary, health benefits, and equity in a company whose success you will directly impact.

  • Be challenged and supported by experienced professionals who value and prioritize continued learning.

  • Join a team with culture that values play and fun.

Starting compensation is $40,000 to $50,000 (plus benefits) depending on experience.