This is an excellent opportunity to join one of Canada’s pre-eminent law firms that deals exclusively with tax matters. While achieving a high level of professionalism and client service, the success of the firm is based on a respectful and supportive environment. With a foundation of support, their team is motivated to strive for success through innovative contributions to the legal profession, firm culture, and the community.
Working under the direction of the IT Manager, this position role supports users with all tier 1 and 2 technical support needs with a secondary focus on support and configuration of their ERP system, Aderant. This position requires having emails forwarded to cell phone.
Essential Duties and Responsibilities
• Provide front-line help desk support to lawyers and support staff
• Basic Cisco Unity Phone system support
• Basic understanding of IT security, incident response and investigation
• Support Office 365 Suite
• Mobile phone support
• IT Equipment Asset management
• Meeting room support (A/V)
• Develop deep understanding of Aderant, and how the firm uses the system
• Understand workflow in the firm’s business systems and identify potential for optimizations
• Ability to effectively prioritize many tasks with changing priorities
• Advanced day to day technical support ability
• 2 years+ experience with Office365
• 5 years+ experience with Windows
• 2 years+ experience with Active Directory
• Experience with SQL server (Basic Administration, basic queries)
• Ability to understand and assess user workflows
• Ability to learn new systems quickly
• Understanding of Multi vlan networks • Advanced SQL Server knowledge • Cisco phone system experience • Understanding of SDLC • Programming skills • Experience with Splunk or Darktrace
Please send your resume to the attention of Peggy Blumenthal.
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