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HET Technical Communicator – Power Systems

Reference ID: R-2018-5650

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Posting End Date:

Number of Opening: 1

Worker Type: Permanent

Position Overview: Are you a Certified Heavy Equipment Technician with Power Systems experience? Are you ready to lay down your tools and advance to the next stage of your career? If you answered yes to both of these questions, then the Finning Technical Services department may have the career opportunity that you are looking for. We understand that shifting career gears can be an intimidating process, but in the Technical Communicators role the successful candidate's mind would stay connected to their familiar area of expertise, but without the physicality of the work. You will continue to work on the equipment that you are familiar with, but from an office atmosphere and for a company that values a safe working environment. Best of all… night shifts and weekends are not required!

At Finning we take great pride in investing in our people to ensure that they succeed. We leverage from experts within the industry, share our knowledge and help others to learn. As a Technical Communicator you would be providing critical technical support to our on-the-ground Power Systems Technician's. You would be there to help them efficiently troubleshoot and repair customer equipment and act as the Finning liaison between Dealership personnel and various engineering groups at Caterpillar.

This position will be based out of one of 3 major Finning branches (Edmonton, Surrey or Calgary) and you would be responsible to provide support for various Power Systems products. You would be joining a dedicated team of 5 who have over 100 years of combined mechanical experience, and over 40 years of technical services (TC) experience in assisting Finning technicians within all of Canada and abroad.

Are you up for the challenge?

Job Description:

Major Job Functions:
  • Provide technical support to technicians in the field and in service shops to efficiently troubleshoot and repair customer equipment through Technical Communicators group experience and the Dealer Solution Network for New Product Problems
  • Define, manage and resolve product health problems with the assistance of Caterpillar in support of Finning customers through the Operations and Sales departments
  • Provide strategic and technical support to service departments and marketing managers in the implementation of Product Improvement and Product Support Programs from manufacturers
  • Perform failure analysis and investigate root causes of failure to drive product improvement and assist in design validation
  • Maintain Product Problem Management input for product problems with known and unknown solutions
  • Partner with Caterpillar in product problem determination and resolution
  • Manage response times to minimize commercial impact of issues
  • Manage field-follow units and test iron data collection for Caterpillar
  • Work with the Technical Support team to resolve product health issues and implement Product Improvement Programs (PIP's) in a timely fashion
  • Maintain ownership of Product Problem Management and continue to provide input
  • Represents the company in an ethical and professional manner and maintains confidentiality

Specific Skills & Knowledge:
  • Excellent presentation skills
  • Solid understanding of customer service
  • Superior mechanical aptitude coupled with exceptional troubleshooting ability
  • Time management, prioritization and independent problem solving
  • Self-starter who possesses the ability to work with minimal supervision
  • Concise, clear written and verbal communication that adapts to specific audiences
  • Caterpillar systems operation and design
  • Solid understanding of CAT applications and the potential for affecting product health
  • Understanding of relationship between product health and commercial impact
  • Knowledge of Cat computer systems and MS Office Suite applications
  • Understands and adheres to Finning policies and procedures, including safety

Education & Experience:
  • 5 to 10 years of service experience
  • Field Service experience coupled with EPG and Marine experience would be definite assets
  • Solid understanding of CAT product and working environment
  • Strong knowledge of Caterpillar electrical, mechanical, hydraulic and engine systems-operation and design

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: February 21, 2019
Closes: April 22, 2019
Email Address:
Company Info
10,000+ employees
Transportation and Warehousing

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About Finning

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various ...