At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 380 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.
To learn more about Microserve, click here.
The Help Desk Technician will work closely with members of the Microserve team at the client’s Vancouver location in supporting end users’ use of their IT infrastructure and applications by phone, Microsoft Teams, TeamViewer, and when necessary and possible in person.
Provide support via phone, email and in person to assist people with their use of Information Technology. This includes client supplied and personal desktop and laptop hardware, software, operating systems, and system administration.
Provide IT operations support for servers, network switches, firewalls and other computer equipment
Provide IT business and application support services for projects and special requests
Provide Tier 1 and 2 remote technical support for end user computing issues
Recent graduate of a business-oriented information technology program
MS certification or working experience with MS Windows Server, MS Windows 7, MS Exchange
MS certification or working experience with MS Active Directory
MS certification or working experience with MS Office 2007, 2010 and/or 2013
A+ certification or working experience with computer assembly, repair and configuration
Network+ certification or working experience with network switches and firewalls
Excellent written and oral communications skills
Proven ability to multi-task
Self-starter who can work well on their own and within a team
Detail oriented and love working with people
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