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Helpdesk Analyst

Details
Full Time
10 days ago
To apply, please send a resume and cover letter expressing your interest to the attention of Kyle McMullin, IT Manager, via email at hr@shawnigan.ca. Applications may also be mailed or delivered in person to the General Office at:

OUR SCHOOL

Shawnigan Lake School is a leading co-educational, university preparatory boarding school on Vancouver Island. Nestled along the shores of the lake that shares its name, Shawnigan has a 100-year tradition of excellence, specializing in a complete education. It is the largest boarding school in Canada. We offer a very competitive compensation package and a nurturing, family-friendly workplace.

 

JOB DESCRIPTION

HELP DESK ANALYST

Shawnigan Lake School is looking for someone intuitive who will bring a high level of customer service, professionalism and technical skills to the Shawnigan Lake School community.  Under the direction of the IT Manager, the Helpdesk Analyst provides technical support by answering support queries by phone, email and in person.

 

This is a full-time permanent opportunity.

 

ROLES & RESPONSIBILITIES

  • Respond and track support requests for technical assistance in person, via phone and electronically
  • Provide technical support to end users, including setup, installation, troubleshooting and supporting workstations, printers, mobile devices and applications
  • Investigate and resolves user issues
  • Troubleshoot basic software, hardware, and network issues
  • Identify and escalate situations to senior IT staff where appropriate
  • Assist on project implementations and system upgrades as needed
  • Perform other duties as needed or required

 

REQUIREMENTS

  • Degree / Diploma in a technical-related program, IT preferred
  • Three (3) to five (5) years’ experience in a technical support role
  • MCSE certification is beneficial
  • Strong knowledge of various Windows operating systems, devices and Microsoft Office
  • Strong customer service and communication skills
  • Advanced PC hardware, peripherals & software troubleshooting skills
  • Knowledge of back-up software (e.g. Veritas)
  • Knowledge and exposure in supporting mobile devices
  • Knowledge of common network terminologies/topologies
  • Experience with end user support and assisting users with day to day operations
  • Ability to work in a fast-paced environment
  • Ability to manage various technologies and complex issues
  • Ability to handle multiple tasks on a short deadline

 

NEXT STEPS

To apply, please send a resume and cover letter expressing your interest to the attention of Kyle McMullin, IT Manager, via email at hr@shawnigan.ca. Applications may also be mailed or delivered in person to the General Office at:

 

Attention: Human Resources

Shawnigan Lake School

1975 Renfrew Road

Shawnigan Lake, BC V0R 2W1

 

Competition open until filled 

Category
Information Technology