The Head of Managed Services is a key member of Pixel Union’s agency team working with creative, technical, and sales leads in a highly collaborative and team-oriented environment.
In this role you’ll focus on building Pixel Union’s Managed Services team by developing processes to manage ongoing retainer service relationships aimed at supporting merchants with growth, optimization and increased ecommerce success.
You'll keep a high-level focus on month-to-month relationships with ecommerce clients to increase the success of their sites. You will also be responsible for the inception, development, and growth of Pixel Union's Managed Services team.
If you're personable and detailed and are experienced in project management, recruitment, client-facing relations, and leadership we'd love to hear from you!
With us, you will...
Manage and administer a growing team of ecommerce success specialists across a range of client retainers, accounting for resource allocation, deadlines and deliverables
Act as primary contact for Pixel Union’s roster of Managed Services clients, balancing project management, client relations and strategic insight
Working with our clients to understand their analytics and data as to better understand user behaviour, trends and segmentation
Engage in business analysis to ensure our Managed Services team is focused on delivering what the client needs
Nurture a divisional focus on expertise in conversion rate optimization
Coordinate with client’s marketing partners to ensure websites are optimized to receive and capitalize on digital media campaign traffic
Work with Pixel Union’s marketing department to understand how to market and evangelize our Managed Services offering
Focus on our team’s model approach to projects and work with other agency department heads and leads to optimize our internal and external processes
Contribute to the development of agency roadmap and strategy; support agency’s quarterly strategy, from focus to objectives and tactics
Travel when necessary to meet clients at industry conferences and client meetings as needed
To have success in this role you will bring...
3-5 years of managing a team in a retainer/client-facing setting
3-5 years experience delivering high-quality projects in an agency setting
Proficient with modern project management systems
Familiar with the technology side of ecommerce, modern ecommerce-hosted platforms (most prominently, Shopify), ecommerce best practices, and Shopify product offerings (e.g. themes and apps)
Excellent communication skills
Proven organizational experience and track record of managing successful projects
Familiarity with digital marketing strategies and campaigns associated with conversions
Passion about online retailing and helping people grow their businesses
Results-driven orientation, highly motivated, strong customer service skills
Strong understanding of client management experience
Excellent attention to detail and ability to multi-task in a fast-paced environment
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About Pixel Union
Pixel Union is a company built on creativity, teamwork and employee well-being. We come to the office (wherever that may be) to work hard, push our limits, and enjoy ourselves around good people. H...