Guest Service Lead

Posted 3 days ago

Job Details

Full Time

Location

Job Description

We are currently seeking a Guest Service Lead to join us at Stanley Park Brewing Restaurant & Brewpub in Vancouver!

Located at the Beach Avenue entrance of Stanley Park, our Brewpub & Restaurant is nestled amongst the pitch & putt, lawn bowling and tennis courts, and just steps away from some of the best recreational trails and viewpoints in Vancouver.

This is a fixed-term opportunity ending October 15th, 2024, with the opportunity for an extension. Part-time and full-time opportunities are available!

As a Guest Service Lead, you are responsible for creating a world-class guest experience from the moment our guests arrive at the Host Stand. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.

As a Guest Service Lead, you will:

Create and maintain the flow of the restaurant. Create and maintain the flow of guests into the restaurant to ensure our Culinary & Service teams can deliver an exceptional product.
Work with technology to enhance the guest experience. Support the teams around you using guest interaction technologies including Skip the Dishes, Door Dash, OpenTable and more.
Create authentic connections in every interaction. Elevate the guest experience through fun, engaging and meaningful conversations with guests.
Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills and be empowered to make decisions for you and your team members.
Listen to your guests' comments and queries. Resolve customer complaints, requests and queries as they arise.

Terms of Employment

This is a seasonal opportunity ending October 15, 2024, with the opportunity for an extension
Hours and shifts may vary. Includes working evenings, weekends and holidays.
Compensation is $20.00 per hour plus gratuity share and free meal each shift
Part-time or Full-time (up to 40 hours per week) flexible schedule with the ability to work days, nights, weekends and holidays
Anticipated start date March/April

About Joseph Richard Group

The Joseph Richard Group (JRG) is British Columbia's Fastest Growing Hospitality company and was nominated in 2017 for Ernst & Young's Top Employer Award. With 21 locations (13 public houses, 4 restaurants, 3 liqour retail stores, 1 hotel) and other ventures owned by André JOSEPH Bourque and Ryan RICHARD Moreno.