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General Manager - Customer Solutions Delivery (1 for Northern Interior & 1 for Southern Interior, British Columbia)

Reference ID: SEC03637-18

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Do you have a genuine passion for connecting with your community and influencing community outcomes at an executive level? Are you ready to use your business ownership mindset, financial acumen, and innovative thinking to drive exceptional experiences for our customers? Are you known for your leadership of customer-facing team members and leaders?

Join our team

Working closely with our colleagues across TELUS, the Customer Solutions Delivery (CSD) team's mission is to create a connected world where our customers live and thrive. We are accountable for installing, maintaining and supporting TV, Internet, Home Phone & SmartHome Security services while driving future growth for TELUS by migrating copper-based customers to PureFibre.

We are dedicated to ensuring that we always put our customers first. As the face of TELUS in our communities and trusted advisors in the home, our Technicians provide unparalleled experiences and personalized recommendations to help our customers receive the full benefits of our ever evolving suite of products and services.

With team members and partners across Canada, the CSD team is working in our communities to ensure a full portfolio of communication and entertainment services for the benefit of our business and customers.

Here's the impact you'll make and what we'll accomplish together
    •Be the enabler through which TELUS interacts and influences partners and stakeholders in the communities within your region •Serve as a passionate customer advocate and the single point of contact for local, provincial and federal government agencies and representatives, non-profit/charitable organizations, and local media, especially during community impacting events and emergencies like floods and fires •Focus on continuous market share growth for residential and small business customers, and beat our competition in each region we serve •Complete ownership for regional profit and loss, with accountability to deliver on numerous financial, performance, customer satisfaction, and team engagement metrics •Lead, motivate, and coach a team of Field Services Managers & Service Technicians throughout your region, enabling a collaborative culture

Here's how
    •Connecting with community leaders, organizations, and government representatives as the face of TELUS, bringing to life the TELUS values and strategy in the communities in your region •Partnering with Marketing team to create and execute master community plans that leverage our PureFibre investment to transform the communities we support •Creating and supporting a high energy, results oriented, inclusive work environment that encourages your diverse team to give their best to their customers, to TELUS, to their community, and ultimately to our shareholders •Fostering a constructive, growth oriented performance management culture through the use of TELUS management tools and processes •Working with the National Resource Strategy (NRS) team to maximize the availability and productivity of your workforce to ensure the best possible service experience for our customers •Participate in community boards, activities, and events as needed to support the TELUS values, connect with our communities, and continuously learn to improve our customers' experiences


You're the missing piece of the puzzle
    •Bachelor degree in Management, Business or Technology related •10+ years of experience of managing a team in a customer service, sales, production or service delivery environment •Ability to inspire, lead and develop a high performance team in a results-oriented business, with experience leading in a unionized environment •Excellent communication skills: Ability to succinctly and clearly explain tactical plans, expectations and strategy to your frontline teams and managers, peers, and executive leaders •Effective collaborator: Ability to cultivate and sustain productive relationships with key partners and leaders within TELUS, and key influencers and administrators of the communities that we serve

    •Master's degree and/or Master of Business Administration (MBA) degree •Public speaking & media relations expertise and experience

What YOU Get:
    •High profile role, connecting TELUS and our communities to drive business and customer outcomes •Full accountability for all business disciplines within your region and portfolio •The usual TELUS stuff: Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and, flexible benefit plan with many creative options and programs, DC Pension, flexible work styles, and more!

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: March 17, 2019
Closes: May 16, 2019