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Field Service Technician III

Burnaby, BC
Full Time
6 days ago
Who we are

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada's #1 processor, and one of North America's largest.

We are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what's possible, enable them with the right tools and resources, and support them every step of the way.

Connect. Impact. Grow. Join one of Canada's top employers and make your mark at Moneris.

What you'll do

Under the supervision of the team leader, the ideal candidate will offer exceptional technical support to all of our clients. The candidate will act as a frontline technical representative and will offer exceptional customer service.

•Troubleshooting computers, cash registers and point-of-sale systems

• Installing, modifying and updating the hardware

•Diagnosing and troubleshooting network issues

•Offering exceptional customer service

•Managing hardware inventory according to Moneris' policies and standards

•Working rotating shifts, including evenings and weekends

What you bring

•Good knowledge of the Windows operating system and network equipment (router and switch)

•High school degree in a relevant technical field

•Experience and significant skills in offering exceptional customer service

•Excellent interpersonal skills, which include the ability to be a team player and to adapt to various environments

•Ability to communicate in French, both written and spoken, along with basic communications skills in English

What you get

•The chance to be part of one of Canada's top employers and leader in FinTech

•Competitive pay and annual bonus program based on individual performance and productivity

•Emphasis on Wellness - Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few

•RRSP matching & defined contribution pension plan

•Flexible benefits package starting from day 1

•Thrive in a Hybrid or Remote Model - including a tech peripheral rebate!

•Extensive learning & development programs and resources - plus unlimited free access to LinkedIn Learning courses!

•Lots of opportunities to advance your career - 30% of Moneris' roles are filled internally

•EAP (Employee Assistance Program), Educational Assistance and Recognition Program

•Employee perk program with incredible discounts for over 2,400 vendors!

•Get involved in one or many of our Moneris Committees and Employee Resource Groups - Inclusive Workplace Council (IWC), Black Employee Network, just to name a few

Who you'll work with

You've probably seen our field technicians driving their trucks around town making sure our customers can accept payments from their customers. But did you know that Moneris Field Services (MFS) provides many offerings and services beyond equipment and POS software installation? Every day, our MFS team delivers innovative technology, secure and reliable payment solutions, and an outstanding experience to our customers and partners.

Check out our careers hub to learn more about life at Moneris!

To reduce the risk of COVID-19 transmission and to facilitate a safe return to the office for all employees, clients and vendors, Moneris has developed a vaccination standard that requires all employees and contract resources to be fully vaccinated in order to attend company premises, company events or conduct business travel on behalf of Moneris (and provide proof). Bona fide exemptions may be requested in accordance with legally protected grounds.

Note: We welcome and encourage applications from Indigenous people, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
Information Technology Maintenance and Technicians