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Enhanced Executive Support Analyst

Victoria, BC
Full Time
29 days ago

Competition #: BC19-091FT
Location: Victoria, BC
Department: Enhanced Executive Support
Salary: Band 4
Hours of Work: 75 hours biweekly
Union Membership: Excluded
Closing Date: August 26, 2017

ISM Canada is a unique full service, technology solutions company that has positioned itself to support and foster innovative customer growth and development into the future. Featuring a 40 year track record of meeting and exceeding customer service levels and business targets, ISM Canada is the largest, fully integrated technology solutions company in Western Canada.

Committed to service excellence, ISM's customers are at the top of our business model not the bottom, ensuring that all decisions and service offerings focus on customer benefits first. We draw on the strength of our highly skilled employee base, and leverage our partnerships to offer thought leadership from a world class perspective.

This position functions in a high profile, high touch environment with diverse technical issues. The position requires strong technical skills and involves direct contact with pre-approved EES client staff in order to resolve escalated client problems. The position is responsible for meeting contractual service level requirements and service level objectives. Given the clientele being serviced, the EES Deskside Technician will be exposed to information and data relating to budgetary and financial matters, human resources, as well as confidential labour relations matters including the potential of intellectual capital relating to collective bargaining and must therefore be excluded from the bargaining unit.

Mandatory Experience, Education and Training Requirements
A. Related certificate or an equivalent combination of relevant experience, education and/or training.
B. Experience in the following:
- Troubleshooting and resolving PC hardware and software issues.
- Troubleshooting and resolving Windows 7 and Vista issues.
- Troubleshooting network connectivity to printers and computers.
- Troubleshooting and resolving mobile devices including Blackberry, iPad and iPhone issues
- Providing second level customer facing phone, email and onsite support.

C. Preference will be given to candidates with experience providing support to executive level clients.

If this position excites you please go to, create a profile and apply. Please note that only applications through our careers website will be accepted.

Information Technology