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Best Buy Canada
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End User Support Analyst II (15 Month Contract)

Reference ID: 835823

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Do you love technology and know how to use it? Do you thrive on the daily challenges of working in a constantly evolving field? For the members of Best Buy\'s Information Technology Team, the answer is "Yes." More than techies, our IT Team Members bring planning, strategy, and even communication skills to bear in helping the company grow.

As an End User Support Analyst II, you will...
    • Be responsible for the effective and efficient delivery of L2 services • Work independently as well as within a group to resolve end user-related issues • Support our Enterprise Citrix, Virtual & Physical Desktop, Mobile and Identity & Access Management, Printers, e-fax, Email Messaging, Windows 7/10, and Mac OSX • Work closely with the Senior End User Experience Analyst team, other internal teams, as well as multiple outsourced service provides • Participate in project and operations support work

We hope you are passionate about...
    • Customer service - in this role you will be a customer services oriented by providing the best end-user support experience possible • Innovation - as a tech company we are constantly changing and evolving; an openness and willingness to embrace change in critical • Learning - you have a passion for learning new technology, and willing to share your knowledge with others in a supportive manner

The experience we need...

    • Large enterprise IT delivery experience supporting end user technologies like Windows7, Windows10 Office 2010/2013/2016 • Experience with Identity and Access Administration, Desktop Deployment, File and Print Servers, Desktop and Virtualization, Application Packaging, Mobile Device Management, Enterprise Antivirus Management • Citrix and Microsoft certified • Background in standard IT technologies, strong understanding of ITIL • Experience working in a customer service oriented role in large complex environments • Outstanding oral and written skills

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology

Posted: January 15, 2019
Closes: March 16, 2019
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Company Info
10,000+ employees

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About Best Buy Canada

Visit our career center at for a full listing of positions in our Retail Stores, Geek Squad, Distribution Centers or Canadian Head Quarters (CHQ). Best Buy Canada is one of ...