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Employee Service Administrator I - TELUS Employer Solutions

Victoria, BC
Full Time
6 days ago

Position Overview:

Who We Are: TELUS Employer Solutions, (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public and private sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.

Our core business is the delivery of fully integrated Human Resources, Payroll and Payroll related services, Employee Contact Centre and Application Management Services.

Who You Are: Each day, you walk into work ready to learn, grow and innovate. You will be responsible for providing payroll administrative support and advice to internal and external clients. As an Employee Service Administrator, you are responsible for verifying, processing and maintaining payroll related documentation in your area of specialty within established time and quality standards to ensure high levels of client satisfaction.

If you are ready to join one of Canada's top employers, read on...

You will:
    •Verify, process and input payroll related data in area of specialty within established time to ensure high levels of client satisfaction
    •Processes client transactions within established time and quality standards
    •Confirms data accuracy and maintains appropriate controls for audit verification
    •Understands sensitivity of client information and maintains client confidentiality
    •Monitors and maintains various client databases
    •Prepares routine correspondence
    •Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements
    •Facilitates problem resolution for clients
    •Follows up and resolves items of discrepancy and processes problems within area of responsibility based on standard work procedures


You're the missing piece of the puzzle:
    •2-3 years' payroll administration, benefit or an accounting, or related skills and experience
    •Post-secondary education in Human Resources, Business, Accounting, or equivalent experience
    •Payroll certification
    •Knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act Workers Compensation Act, Employment Standards Act)
    •Word processing, spreadsheet and e-mail applications (preferably Microsoft Suite: Word, Excel, Outlook)
    •PeopleSoft, Time & Labour, Time on Line or related payroll and time keeping systems would be an asset
    •Working with a union environment and collective agreements would be an asset

An eligibility list may be established.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Human Resources