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SAP

Employee Enablement and Engagement Virtual Customer Engagement Practice - CE&X

SAP
Location
Vancouver, BC
Details
Full Time
5 days ago
COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

About the team:

This Virtual Customer Engagement Practice (VCEP) is a team that drives a global, outcomes focused CE&X Front Engagement model to drive customer success at scale in the digital segment of cusotmers. We have two distinct motions: Proactive Virtual Customer Success Partner (vCSP) outreach & Tech Touch. This organization is growing quickly across our global centers. The vCSP role act as generalists across all SAP Solution Areas for our Digital Accounts.

The VCEP is looking for an Employee Enablement and Engagement Specialist. The Employee Enablement and Engagement Specialist will work with the Global VCEP leadership team in pursuit of driving a new hire vCSP onboarding program, ongoing enablement program, and employee engagement programs like gamification. The Employee Enablement and Engagement specialist is responsible for program design and delivery, ownership of online learning platform; knowledge management; enablement coordination, and gamification design and roll-out. He/she is responsible for ensuring that all members of the VCEP have the tools, resources and skills to drive customer success at scale and drive positive customer outcomes aligned to the CE&X vision. This role will represent the needs of our organization with the CE&X Employee Skills and Performance team.

The ideal candidate has an interest in program management, enablement, customer success, leadership brand and strategic thinking. We're looking for someone who is energized by program leadership, contributing to continuous process improvement, and enjoys the excitement of something new!

To excel in this role, you need to be:

  • Able to communicate effectively across multiple regions
  • Able to work in a dynamic fast-paced organization
  • Passionate about learning and enablement programs
  • Able to anticipate strategic priorities and plan proactively
  • A multiplier, someone who goes beyond the job description to contribute strongly to others on a high performing team
  • Flexible, self-aware, highly motivated and open to feedback


Role Responsibilities
  • Viewed as a subject matter expert and trusted advisor by the VCEP and CE&X organization and key enablement stakeholders
  • New hire onboarding program ownership
  • Ongoing VCEP employee enablement program design and delivery
  • Active alignment and collaboration with CE&X skills and performance team
  • Coordination of Enablement sessions for all global regions
  • Design, delivery and measurement of enablement and engagement programs
  • Alignment with VCEP leadership team
  • Enablement content coordination
  • Internal communications - regular updates to VCEP and stakeholders
  • Work with both external and internal CE&X resources align on enablement plan
  • Evangelize the VCEP and our digital approach to internal stakeholders as it relates to our pursuit of delivering customer success at scale.


Required Skills

  • Working knowledge of sales training technology and methodologies; demonstrable experience with customer success enablement concepts, practices, and procedures


  • Strong ability to interact and influence effectively with vCSP and VCEP management.
  • Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
  • Ability to thrive in a fast-paced, unpredictable environment.
  • Successfully accomplishes responsibilities with minimal direction or oversight
  • Develop and lead the successful execution of enablement programs to ensure internal and external customers and partners are equipped with content, resources, tools and training to effectively drive Customer Success at Scale
  • Collaborate with CE&X Skills and performance team to identify and develop core vCSP training and enablement curriculum, customized regionally as needed, for various internal audiences.
  • Ensure alignment of VCEP enablement activities with key internal events, such as new solution coverage, product releases, campaigns, and CE&X Programs.
  • Manage and drive online, self-paced on-boarding and result-driven continuous learning.
  • Measure and report on the effectiveness of enablement investments and the programs conducted.
  • Determine opportunities for improving the learning experience and identify innovative techniques for delivery.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
  • Bachelor's in Business Administration, or a related field of study


WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 316791 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
Category
Sales and Marketing Operations and Logistics