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Document Administrator

Surrey, BC
Full Time
4 days ago
Join GroupHEALTH Benefit Solutions® today and become part of an organization that istransforming the way Canadian’s experience benefits.

Our mission is simple;We develop and deliver the most cost-effective employee benefits solutions to Canadian businesses.

GroupHEALTH is accelerating - and you provide the fuel.

We are currently looking for a Document Administrator to join our team in Surrey, BC. In this role, you'll be responsible for the production and maintenance of group benefit booklets while creating a WOW! Experience for our partners and clients. This role is a great opportunity for a new or recent graduate looking to start their career off and learn some key office administration skills.This is a hybrid work opportunity, with the requirement to work a few days per week in office and the flexibility to work a few days remotely.


First 30 Days
  • Engage in 1-on-1 training sessions with members of the team as outlined in your training guide.
  • Understand how departments interact on a day to day basis as it pertains to your role.
  • Review of training material and resources as it pertains to systems and processes.
  • Demonstrate initiative and willingness to learn new skills and improve existing skills.
  • Clear understanding of applicable SLA’s
  • Follow and understand business processes related to CRM
  • Able to update existing clients’ booklets with simple changes

60 Days
  • Good understanding of each GroupHEALTH benefit and product offering.
  • Produce booklets for new groups
  • Managing workload independently
  • Identify a raving fan of your work

  • Create New client booklets
  • Amending in-force group booklets ensuring that the current standards and template are used
  • Perform QA peer review on new group and amended group booklets for quality improvement and feedback
  • Printing and preparation of hardcopy booklets for delivery by punching and binding booklets
  • Posting booklets to WEBS and MPACS member portal for client and member access
  • Preparing softcopy employee packages
  • Work with partners after their review and making any changes booklet benefit plan wording
  • Use CRM to manage booklet cases, ensuring SLA’s are met
  • Other duties as assigned by Manager

Education & Experience
  • Proficient in Word a preference and asset
  • Experience with a CRM system an asset
  • High School Diploma required and some post-secondary education.
  • 1 year of customer service experience in an office or professional services environment required.

Knowledge, Skills & Attributes
  • Strong computer skills including Microsoft Office.
  • High level of accuracy and attention to detail.
  • Ability to successfully mentor and support others.
  • Good oral and written communication skills.
  • Ability to prioritize and meet tight deadlines while remaining calm under pressure.
  • Ability to work well with team and other departments.

The Perks
In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:
  • a competitive salary & benefits program
  • paid time off, including flex time
  • education assistance
  • Registered Retirement Savings Plan (RRSP) with employer matching
  • participation in our Happy Friday program

Want to be part of a rapidly growing company that is transforming the way Canadian’s experience benefits? Apply now!

We thank everyone who applies to the Document Administrator role; however, due to the volume of applications we receive, we are only able to contactcandidates who have been selected for an interview.

entry-level; new grad opportunity; data entry; administration

Customer Service and Support Maintenance and Technicians