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Dispatcher\/Customer Service Representative

Location
Richmond, BC
Details
Full Time
6 days ago
Our Mission is Simple:Be the easiest place to buy and sell your car inCanada.

What does that mean?We look at every single aspect of a vehiclepurchase and remove all of the friction points.

Here's a few examples:
You can buy a car entirely online, without any salespeople involved
You can have your new car delivered to your driveway, usually the same day
You can spend a week with your vehicle to decide if you love it, and if youdon't we'll pick it up

Role Responsibilities:
  • Coordinate the pick-up and delivery of vehicles
  • Monitor and update inventory with internal dispatching software
  • Ensure drivers follow pick-up and operating procedures
  • Support inbound customer/seller requests via phone, e-mail, and live chat forvehicle delivery appointment/changes
  • Arrange all vehicle pickups at the onset of each day
  • Find creative approaches to make eachcustomer's experience personalized and memorable
  • Prepare pickup documents and checklists
  • Manage registration documents for our vehicle inventory database
  • Trouble shoot issues as they arise during the delivery process


Skills and Qualifications:
  • Ability to work in a fast-paced environment
  • Strong ability to work under pressure and meet tight deadlines
  • Ability to adapt to rapidly changing demands of the department
  • Strong organizational and problem-solving skills
  • Excellent verbal and written communication skills
  • Maintain a professional demeanor through all telephone and writtencorrespondence
  • 1-year of customer service experience over the phone is preferable but not a requisite


This is a truly exciting time to join Canada Drives and we are looking forwardto doing great things together!In addition to a competitive salary, we
provide:
  • Extended dental, medical and vision benefits
  • Opportunities for advancement
  • Excellent on the job training
  • Inclusive, fun, and vibrant work environment
Category
Operations and Logistics