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Dispatch Manager

Location
Richmond, BC
Details
Full Time
3 days ago
Our Mission is Simple:Be the easiest place to buy and sell your car in Canada.

What does that mean?We look at every single aspect of a vehicle purchase and remove all of the friction points

Here's a few examples:
You can buy a car entirely online, without any salespeople involved
You can have your new car delivered to your driveway, usually the same day
You can spend a week with your vehicle to decide if you love it, and if you don't we'll pick it up

Job Description

  • Responsible for each vehicle delivery and pick-up that happens within the province.
  • Directly oversee inbound and outbound Dispatchers
  • Manage the logistical flow usingSalesforceandField Service Lightning.
  • Ensure that staff is compliant with company policies and procedures.
  • Review and analyze process workflow and resources to identify trends and process improvement opportunities.
  • Manage performance against logistical KPIs and provide feedback, training, and ensure all employees have the necessary tools and resources to be successful at their jobs.
  • Effectively lead and develop the workforce, including coaching, building team morale, and performance management.
  • Manage the hiring process including interviews and offers
  • Troubleshoot when variations occur during the delivery/pick up plan


Skills and Qualifications:

  • Experience in Dispatch Management is strongly preferred
  • Excellent oral and written communication skills
  • Strong leadership experience managing direct reports
  • Willingness to learn and work at all levels to support department's goals
  • Ability to motivate a diverse workgroup
  • Technically proficient
  • Excellent analytical and planning skills
  • Self-starter
  • High attention to detail


This is a truly exciting time to join Canada Drives and we are looking forward to doing great things together!In addition to a competitive salary, we provide
  • Extended dental and medical benefits
  • Opportunities for advancement
  • Excellent on the job training
  • Inclusive, fun, and vibrant work environment
Category
Transportation and Warehousing