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Director of Operations

Location
Surrey, BC
Details
Full Time
11 hours ago

 

 

Director of Operations 

 

Our client, a privately held service based business that specializes in commercial and industrial HVAC, Refrigeration and Plumbing is looking to add a Director of Operations to their team. 

 

Role and Responsibilities:

 

Day-to-Day Operations

  • Assist the dispatching operation to ensure appropriate technician selection for type of service
  • Evaluates work load and schedules work in a way that best utilizes manpower and maximizes profits
  • Ensures that materials and equipment are ordered and dispensed for scheduled jobs
  • Generates reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
  • Instructs technicians on proper use of materials and quality workmanship
  • Full financial responsibility for operations
  • Approving Invoices
  • Approving Maintenance contracts
  • Approving Quotes under 10K
  • Preparing larger quotes and reviewing with President
  • Oversees facility and equipment maintenance, ensuring that assets are protected and controlled
  • Monitors preventive maintenance of vehicles to ensure proper operation.
  • Maintains an organized, clean and safe work area
  • Observes all safety and Company rules and regulations in the performance of duties

Customer and Technician Relations

  • Maintain ongoing training of Technicians
  • Customer escalation issues/satisfaction
  • Resolves customer issues and complaints to ensure customer satisfaction
  • Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff
  • Delivery of goals and metrics for assigned group
  • Ensure all process and procedures are followed
  • Identify and communicate where improvements can be utilized
  • Quality assurance on all work performed at customer facilities
  • Meetings, counselling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction
  • New staff and new local customer on-boarding
  • Ensures that employees have proper tools for the job and that they are properly maintained
  • Evaluates staff to determine training requirements. Provides on-the-job training and support to employees
  • Ensure Service Level Agreements are managed and kept above the acceptable level

Business Development

  • Ensuring highest level of customer satisfaction and client retention/ referrals
  • Developing relationships with new customers
  • Participating in related associations
  • Being an ambassador of the company in local community

Compensation is commensurate with experience.  It includes a strong base salary, medical, dental, vehicle allowance as well as performance based bonus structure.

Please note only those applicants who are currently legally eligible to work in Canada will be considered. 

 

 

 

Category
Construction, Mining and Trades Management and Executive