Join our team
As part of the TELUS Business Solutions (TBS) organization, the Customer Relationship & Solutions Management (CRSM) team is responsible for supporting our sales organization and advocating for our customers. From ownership of our deal pursuit and bid processes, through to technical solutioning, project management and managing customer relationships, the team focuses on accelerating our capability to support our business products and services, while taking ownership of account profitability and driving best-in-class revenue assurance practices for the mutual support of both our customers and our business.Here's the impact you'll make and what we'll accomplish together
As the Director of Sales Solutions for Mid-Market Business, you will lead, coach and develop a national team of Customer Systems Engineering Specialists supporting our Mid-Market, Mid-Market & Small and Small Business Solutions (SBS) customers. Working closely with our sales organization and stakeholders across the business, you will support the team in providing strong technical expertise and developing innovative solutions to drive the right outcomes for both our customers and our business.Here's how
•Lead a team of Technology Architect professionals focused on providing pre-sales support to the sales team to drive profitable revenue consistent with TELUS' capabilities and corporate strategy
•Leverage your strong business acumen to assess and advance large complex opportunities, including participation in the bid governance process
•Develop strong partnerships with sales and other key stakeholders to drive strategy refinement and solution development, as well as the enhancement of our pricing, provisioning, service and approval processes
•Offer thought leadership on the future of technology in our industry including transformation, innovation, visionary trends and practices
•Act as a strong ambassador for the TELUS organization and uphold the values and behaviors of a senior leader in the business and throughout the extended communityQualifications:You're the missing piece of the puzzle
•Effective Leader: Great-to-haves
•Demonstrated leadership skills with extensive experience in building and developing highly successful teams within large complex organizations
•Regarded for being a strong communicator who is able to effectively articulate the vision, goals and strategic imperatives of the business and act as an enabler for feedback
•Valued for your bias for action
•Technology & Sales Driver:
•Demonstrated mastery of solutioning methodologies and frameworks with the ability to identify and understand customer strategic needs relative to solution possibilities
•Regarded as an expert in the Information & Communications Technology (ICT) industry: wide area network (WAN), voice, local area network (LAN), contact center, Information Technology (IT), data centers
•Proven record in strategic selling to internal and external customers
•University degree in Business or Engineering and 10+ years of experience in the telecommunications and/or IT industry
•Experience Business Professional:
•Known for creating compelling visions of financial and project-based opportunities
•Possess a detailed understanding of the sales and bid governance processes and a proven track record of achieving sustainable, profitable business results
•University degree or equivalent experience at a senior level with 5 to 10 years of experience leading teams in a frontline customer environment
•Experience working in a customer-facing vendor or vendor management role
•Project management certification
•Professional Sales certification/s What YOU Get:
•Visibility with TELUS' senior leadership teams in support of our largest customers in western Canada
•Opportunity to work and collaborate with a passionate team driven by the desire to deliver best-in-class client experience
•Great pay, profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.