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Director, Business Operations

Vancouver, BC
Full Time
What's Bench? Check us out in Fintech Impact, Perkins + Will, Daily Hive, BC Business, our Instagram, and our Blog.

We acknowledge that Bench headquarters is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

We're a committed and talented group of diverse people working hard to solve a real, universal problem for millions of entrepreneurs: businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between doing their books and running their businesses. Bench solves this dilemma by taking bookkeeping off of their hands. We've paired smart humans with incredibly powerful software to develop the fastest, most efficient bookkeeping service in history. This lets us provide monthly and yearly financials at an incredibly accessible price, giving business owners the time, confidence, and knowledge they need to be successful.

Bench is growing fast. Recently, we've onboarded our 9000th client and our 500th employee. We have a clear, funded path to profitability, and a roadmap that we believe will rapidly accelerate the trajectory of our business. We're looking for the brightest minds who love solving tough problems to join us on this incredible journey, in pursuit of bringing financial mastery to our clients.

Why is the Director, Business Operations role an exciting opportunity?

At Bench we are on a mission to bring financial mastery to a million small business owners. And as the leader of a team of strategists, analysts and systems builders - you will be at the centre of this journey.

As the Director, Business Operations, you'll help shape company level strategy with executives; you'll lead and coach an incredible team of 15+ Benchmates, and you'll build and maintain the systems and structure that enable this team to tackle projects across Bench.

You will be leading a team responsible for:
  • Business strategy
  • Analytics
  • Forecasting & Model Development
  • Reporting & Dashboarding
  • Pricing
  • Project & Change Management
  • Data Development & Maintenance
  • Variable Pay Design & Execution
  • Process Development
  • CRM & Techstack Administration
  • Vendor Procurement

What you'll be getting up to:
  • Be a strategic advisor to leaders throughout Bench
  • Crafting and scaling the Business Operations team's working model, ensuring the team operates to maximize impact versus output
  • Leading, coaching and recruiting a team of all-star Business Operations Specialists, Analysts and Managers, currently numbering 12 but with expectations to grow to 17 in the next several months.
  • Pressure testing project proposals, guiding the team to strike the right balance between delivering scrappy and scalable solutions to stakeholder requests
  • Collaborating with Finance and Business Unit owners to ensure that the second-order impacts of forecasting updates are reflected accurately in our financial model

To be successful in this role, you'll need to be:
  • Energized to build teams and learn to lead: You understand that you don't serve clients; the team does. You are constantly thinking of how to coach and upskill your people, and how to build energy and focus on the team to achieve ever-greater performance
  • Able to ruthlessly prioritize: Bench has more good ideas than it can sustainably action. You're able to quickly analyze a proposal's required effort/impact and provide guidance to your team on when it should be tackled.
  • Analytical problem solver: You can effectively conceptualize and problem solve in a complex system of customers, bookkeepers, and our technology stack. You are energized by challenging problems, and are persistent/resourceful in your efforts to solve them
  • Appreciation for systems: Our bookkeeping operation is a complex system designed to produce high-quality financials on time, with a high degree of efficiency. You'll think about the macro ecosystem system, connecting the dots to figure out the best solution to our toughest problems.
  • Motivated by our mission: You are driven to help entrepreneurs conquer their finances, by building the biggest & best financial platform for small businesses
  • Have the startup hustle: You have a strong bias for action. You are highly motivated and comfortable with change and ambiguity. You are also a team-player ready to pitch-in wherever you are needed most

  • 5+ years of experience in a Business Operations or Strategy at a SaaS company, or in management consulting, investment banking, business intelligence or a related field

The extra details:
  • This is a full-time permanent position because we want to spend lots of time with your wonderful self!
  • This position offers an annual salary, stock options, and an extended benefits package that includes health, dental, vision, and more.
  • Our office has gone fully remote! We'll set you up with everything you need to work from home, from day one.
  • We are open to permanent remote working for the right candidate - preference for candidates who live in North America

We believe that unchecked biases disproportionately impact the most marginalized people in society-including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we are all less. At Bench, we don't stand for tokenism. We stand for representation.
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