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Digital Ops Lead - Data Analytics

Reference ID: R-2018-3817

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Posting End Date:

Number of Opening: 1

Worker Type: Permanent

Position Overview: As a member of the Global Digital Services team, the Digital Ops Lead role will be responsible for establishing the practice in their area of specialization (Data Analytics). The practice will support the end to end digital ops process including, platform availability, production support, data processing and the build, test, release and support of data application environments.

The Digital Ops Lead will lead the process to establish the DevOps practice responsible for digital platform operations (Azure, and AWS), monitoring and release management of Finning's Digital Solutions. This position will be integral to the provisioning of new innovative customer solutions and internal productivity applications, as well as the transition of existing digital services to the cloud.

Job Description:
Major Job Functions:

The primary responsibility of this role is to provide operational and organizational leadership within the Digital Services Group and to the global development teams to:
  • Design, implement and operate big data analytics and IOT environments used by Finning's customers and analytics teams
  • Establish a Digital Ops practice for digital platforms including MS Azu re and , accountable to measure and increase the quality and velocity of software deployments
  • Establish and manage software release cycle using the latest Continuous Integration/Continuous Delivery techniques and technologies
  • Develop and maintain service level agreements with internal client groups, with a strong focus on service availability and proactive detection of problems
  • Build, deliver and maintain environments required to operate for data and global analytics team, performance solutions team, and global digital solutions teams
  • Writing scripts to automate tasks for reliability and scalability
  • Contribute to the architecture, design, development and operations of highly scalable cloud services that are used within all regions of the company
  • Manage product releases against product release cycles
  • Ensuring environments are operating in accordance with the service level agreements
  • Shared ownership of the cloud-based products and services built in house
  • To triage and resolve service-effecting application issues in accordance with service level agreements
  • Establishing and/or maintaining relationships with various vendors, partners and third party service providers
  • Measure and report on the quality and velocity of software deployments delivered on an ongoing basis, including preparing diagrams, workflows and other specification to communicate technical design options
  • Monitor new trends and technologies for the purposes of evaluating, proposing and selecting new tools and processes that support continuous transformation in the digital environment

Specific Skills & Knowledge:
  • Triage support
  • Skilled digital operations team member, anticipating and planning for the challenges that come with growth and fully develops, motivate and mentors peers
  • Passionate about keeping current on leading practices and models with DevOps, digital operations and consumer and enterprise technology
  • Skilled in Azure, Microsoft platform, as well as VisualForce , Apex, Salesforce DX and AEM
  • Demonstrated skill in project delivery
  • Skilled at creating workflows, diagrams and other specs to gain alignment to business objectives
  • Skilled collaborator and communicator with across multiple functions and levels within organization ​​
  • Development and operational experience to customer facing B2B or retail verticals is highly preferred
  • Knowledge of provisioning, configuring, operating, and monitoring infrastructure and applications in both on premise and cloud environments and automation
  • Strong knowledge of release management and Continuous Integration and Continuous Delivery techniques and technologies
  • Knowledge of Visual Studio Team Services (VSTS), JIRA (project management in an agile environment) Git (repository software), Agile/Scrum framework
  • Well versed in process and project management practices
  • Agile methodology with a deep understanding of software engineering principles and process along with the ability to apply this knowledge to execute projects and optimize strategies
  • Hadoop, Hive, other big data tools and distributed systems, networks, storage, containers and container application platforms like Kubernetes and Mesos
  • Configuration Management Systems like Puppet, Chef, Salt, Ansible
  • Strong understanding of both relational database management systems (RDBMS) and NoSQL databases
  • Exposure to mobile development (iOS/Android) is preferred
  • Strong understanding and experience developing APIs and web service concepts such as REST, SOAP, and XML/JSON business object representations
  • Experience with digital marketing and ecommerce platforms such as Adobe Experience Manager, Oracle Eloqua and IBM WebSphere Commerce or SAP Hybris would be an asset
  • Exposure to SAP ERP, CRM, BI, would be an asset ​​

Education & Experience:
  • B.S. degree in computer science or equivalent experience
  • 7+ years of experience in software development with at least 5 years of experience as a developer on an Agile/Scrum team and at least 5 years of experience managing one or more software development teams
  • Experience with improving software reliability and release predictability
  • Experience in cloud technologies (Azure, AWS.) and cloud services (build servers, release management, etc.)
  • Experience with Azure, Microsoft platform, as well as VisualForce, Apex, Salesforce DX and AEM
  • Experience with Hadoop, Hive, IoT, other big data tools and distributed systems, networks, storage, containers and container application platforms like Kubernetes and Mesos
  • Experience with Configuration Management Systems like Puppet, Chef, Salt, Ansible
  • Experience with network security technologies (e.g. firewalls, virtual private networks)
  • Experience in triage
  • Development and operational experience to customer facing B2B or retail verticals is highly preferred
  • Experience supporting a highly available environment for a cloud service provider
  • Experience working across the business to communicate infrastructure updates, downtime issues and other cross cutting issues affecting the business

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: December 11, 2018
Closes: February 9, 2019
Email Address:
Company Info
10,000+ employees
Transportation and Warehousing

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About Finning

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various ...