Our client is a technology-driven organization providing innovation, project management, communication, and technology services.
They offer a collaborative and positive organizational culture that promotes challenging, innovative work in a stable yet dynamic work environment. Located in the heart of Vancouver’s vibrant downtown core, their bright and modern office is just steps from transit, shopping, restaurants and the seawall.
Reporting to the Manager, IT Applications, the Application Support Engineer will provide support for a wide range of enterprise-wide business applications, systems, and services. This is a hands-on role that requires experience in troubleshooting and correcting issues from system level down to individual software modules. Working closely with suppliers and product vendors, as well as internal technical services and support specialists, the DevOP Engineers ensures that problems are identified and resolved in a timely fashion and the overall availability of the technology supports the business users’ needs.
The ideal candidate will have a background supporting applications in a high-availability online business; a desire to grow and learn in an expanding, versatile team; and be passionate about continuously improving application quality and efficiency. Candidates must be able to demonstrate excellent customer service and interpersonal skills, an ability to adapt to a complex and changing environment.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Support installation, deployment, configuration and troubleshooting of changes to software applications including planned/unplanned upgrades and patches;
Identify flaws or issues in existing applications and instrument improvements;
Create scripts, tools, programs and controls to measure, monitor, troubleshoot and improve performance of software applications;
Perform problem resolution activities including direct analysis and troubleshooting of platform, operating system and application issues;
Provide off hour, on call support as defined by customer business requirements;
Support management team to set priorities, and ensure timely delivery.
Education and Experience:
Bachelor’s degree in Software Engineering, Computer Science or equivalent;
Minimum of one (1) year of hands-on experience in the development and support of large, complex enterprise-class application suite in Java/J2EE;
Hands-on skill and proficiency in problem determination and troubleshooting techniques in a Unix/Linux and/or Java development environment;
Knowledge, Skills and Abilities:
Able to switch between a variety of technical tasks using:
Web applications, services and webpage support: HTML, XML, JSP, PHP, CMS, SOAP/REST;
Scripting: SQL, Shell Script, Perl;
Products: Spring, Eclipse, Velocity, GWT, Hibernate, Apache, Tomcat, BIRT, Visual Rules, NimSoft, Liferay, Adobe Acrobat and PDF.
Proven ability in the following areas:
Installing, configuring, updating and deploying changes to software applications;
Supporting 2nd level investigations and troubleshooting applications to code-level solutions;
Using Linux command line tools to monitor and interpret logs, reports and alerts;
Working autonomously and within cross functional teams applying SCRUM and other agile methodologies;
Developing modifications or extensions to existing open source components, libraries and tools;
Reliably documenting daily progress on tasks.
About GO Recruitment
GO Recruitment is different. We are not shy about disclosing up-front who is the company we represent (90% of the time). The only reason we sometimes mask the name of the company is due to circumst...Read More