Position Title: Desktop Support Analyst - Technical Support
Reports To: Director, IT Infrastructure and Operations
Location: Victoria, BC
Reference: # ZC-201916
Maximus has an immediate need for a Support Analyst for the Technical Support team. The successful applicant will be able to provide helpdesk technical support for desktop systems hardware and software.
Duties may include, but not limited to:
Other Work Items:
1. Training - work to develop training for desktop devices and processes and deliver to small teams of users.
2. Planning - work to plan installs, moves, and upgrades of desktop infrastructure and desktop applications as required in support of the user community.
3. Quality Improvement - provide forward looking problem management aimed at reducing incidents, and optimizing the time to resolve issues.
4. Documentation - ensuring current documentation is updated as required and creating additional documentation to cover new scenarios and new products. Provide documentation for Level 1 help desk to maximize Level 1 first call incident resolution. Provide documentation for Level 2 support team to use in incident and problem resolution.
Education & Experience:
Skills, Knowledge & Abilities:
Nice to Have Skills:
Please send your resume and quote job: Desktop Support Analyst, by applying online:
Cliff Tang, Recruiter
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About MAXIMUS Canada
MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and aro...