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NTT DATA

Deskside Technician - Cranbrook, BC FTE

Location
Cranbrook, BC
Details
Full Time
3 hours ago
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

Purpose of Position

The Deskside Support Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

Receives, reviews, and completes service requests.
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Installs and configures various computer hardware and software, communications, and peripheral devices.
Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
Provides preliminary or routine instruction to customers in systems, applications, and protocols.
Alerts the Manager to current or potential problems with systems, applications, or customer service requirements.
Provides feedback to the Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.

Qualifications

1-2 years experience with desktop/software support & hardware (break/fix).
1-2 years experience with installing application packages
Experience with printer support, office 365, Active Directory, and ticketing systems (such as Service Now).
Must have a Drivers license and reliable personal transportation
Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.
Must be fully vaccinated for COVID-19. Proof of vaccination will be collected by NTT DATA upon entry to the site.
On-Call and Shift work may be required (evenings/weekends/nights).

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision.

Project/Team Leadership or Training

No team leader/training responsibilities.

Compensation:

$66,958 annual base salary, plus all regular benefits.

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regardto race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

#INDAPPS

Job Segment: Cloud, Information Systems, Consulting, Technician, Technology
Category
Information Technology