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Sierra Systems

Deskside Technician (3 month term)

Victoria, BC
Full Time
23 hours ago
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATAServices currently seeks a Deskside Technician (3 month term) to join our team in Victoria, BC.

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

- Receives, reviews, and completes service requests.
- Resolves technical problems escalated from the Service Desk. Resolves the more difficult, technically challenging, or time-consuming problems that Level 1 agents are not able to resolve.
- Installs and configures a variety of computer hardware and software, communications and peripheral devices.
- Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
- Provides preliminary or routine instruction to customers in systems, applications and protocols.
- Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
- Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.


- 2+ years' experience with desktop/software support & hardware (break/fix).

- 2+ years' experience with application packages/Install Shield.

- Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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Information Technology