Department Manager

Posted 10 days ago

Job Details

Full Time

Location

Sidney, BC

Job Description

Job Details
Salary: $52,000 annually (equal to $25.00 per hour)
Work schedules are expected to be shifts of 8.5 hours 5 days a week. Depending on the business operation, these shifts will continuously vary from early mornings, day, afternoons, evenings and overnights shifts. This role requires open availability work including weekends and weekdays, with varying days off.
In addition to the responsibilities of a Shift Supervisor, you are responsible for providing business leadership while running your assigned department that contributes to the overall success in achieving restaurant targets of sales, profit,and guest experience. You know how to energize and motivate our crew, inform them of business targets and ensure they receive the training and coaching to be successful.
On-Floor Shift Management and Area Supervision: ~75%-80%
Administrative Tasks: ~25%-20%

Your Vibe
You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.
Traits include: Accurate, Flexible, Reliable, Organized, Dependable, Excellent oral communication, Excellent written communication, Client focused, Effective interpersonal skills, Team player

Qualifications
Ability To Supervise: 11-15 people
Education:

Secondary (High) school graduation certificate preferred
Holds valid First Aid and Food safety certifications (company to provide first class for qualified candidates if needed)

Experience:

Several years of recent experience in food preparation or food service are required * recent defined as within the last 3-5 years
2+ years of recent restaurant or food-related management experience in a quick service, high volume setting (McDonald's experience is an asset) * recent defined as within the last 3-5 years
Previous experience leading a Kitchen, Guest Experience, or People Department
A permanent position; requires applicant to be a Canadian Citizen, Permanent Resident, or legally entitled to work in Canada for 12 months or greater. This position does not include an LMIA

Proficiency with: MS Outlook, MS Windows, MS Word, MS PowerPoint, MS Office, MS Access, Accounting software, Electronic cash register, Point of Sale system, MS Excel

Duties and Responsibilities

Daily shift accountability following McDonald's operations system
Identify operational gaps on shift, diagnose and provide direction and coaching
Review and analyze guest count, sales, and profit results
Regular monitoring of company communication to stay informed of promotions and procedural changes. May include sharing, teaching, or coaching staff on information received
Follow and oversee food safety standards through daily certifications, maintaining physical plant cleanliness standards, and monitoring staff actions
Follow McDonald's high standard of people practices
Seek guest feedback. Handle and document guest complaints
Monitor and report progress on department goals and objectives using department scorecard
Conduct weekly department walk-thru to assess performance, diagnose opportunities and identify action
Prepare for and participate in weekly manager's meeting
May run a secondary department in the absence of a Department Manager, assistant department supervisors reporting directly to the General Manager

Our Offer
Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

Access to optional health, Dental insurance through Group Insurance Plan
Performance reviews completed bi-annually, wages reviewed annually based on performance
Eligible to participate in variable bonus program when applicable
A total rewards package that includes discounts on foods, incentives, and recognition perks
3 weeks vacation annually
Opportunities for advancement and ongoing development

Company Description
The arches are shining bright on Vancouver Island. McDonald's is looking for stars to join the team. We are a locally owned and operated by K.E.I. operating throughout communities in the mid and lower Island. We are dedicated to providing excellent guest service to all our customers and we know that starts with hiring, training, and developing the best people! There is always room to grow in our organization so everyone has an opportunity to achieve their career goals.

About McDonald's

At McDonald’s® Canada our People Vision is for our people to feel valued and proud to work here. In fact we aim to be the best employer in every one of our Canadian communities. Each person at McDonald’s plays an important role. Crew and managers work together, constantly communicating and supporting each other in a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. One of the best things about working with us is the potential for lasting friendships. The interesting people you’ll meet will ensure you have a great time at work. And if you enjoy social activities, you’ll have chances to spend time with your colleagues at special company events including summer picnics, holiday parties and other organized outings.