Do you want a meaningful role with a company that’s making a real difference? Do you want to be involved in one of the most important resource areas in the world today: water? Then join our energetic and growing team, and help us revolutionize an industry.
About Our Company
Founded in 2003, Aquatic Informatics provides software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Aquatic Informatics is the trusted provider of water management solutions to over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics’ platforms include AQUARIUS analytics software for natural environments, WaterTrax compliance and electronic reporting tools for municipalities, and Linko software for the management of industrial pretreatment and hauled waste records. From source water through to receiving environment, our interconnected data management platforms drive the efficient management of water information across the water cycle to protect human health and reduce environmental impact.
Aquatic Informatics is headquartered in Vancouver, Canada, has offices in the US and Australia and is one of the fastest growing clean technology companies in Canada. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humour. We like smart people – IQ and EQ – who care about the environment and want to do good in the world.
About the Opportunity
We are looking for an experienced Customer Support Specialist to provide world-class technical support for the Linko/WaterTrax/AQUARIUS software products for both new and existing clients. This position will be based in our Vancouver, Canada office.
The Customer Support Specialist is responsible for solving/identifying technical and software issues, installing software packages/databases, answering the support phone line, and managing customer expectations. Support tasks may include configuring on-premise/hosted installations of the products, answering basic software application questions, documenting issues/bugs, and assisting customers with any technical issues. This is a client-facing role. As such, proper representation of the products and the company to the client is required, as is industry and software knowledge.
Principal accountabilities include:
We offer a competitive compensation package consistent with education/experience.