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Customer Succes Manager

Full Time
23 days ago
50,000 to 60,000 per year (plus commission)

Estated provides real estate and property data to a wide range of industries including financial institutions, lenders, investors, insurance, home services, and utility companies. Estated’s platform sources and augments property data on over 100 million properties from over 3100 counties across the US. The simple design, tools, and accessibility create value for businesses from Fortune 100 companies to startups. Estated is backed by Foundry Group and Techstars Ventures and is located in beautiful, British Columbia.

The purpose of a Customer Success Manager is to build relationships and onboard Estated customers through education, support, and collaboration.

Estated provides over 200 customers with property data on a daily, weekly and monthly basis. Sales and engineering are supporting these clients reactively and your role is to be proactive with each and every customer. You will drive adoption, manage business processes, and grow the Estated business. The role is a balance between individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and identify expansion opportunities with the goal of achieving negative net churn.

Customer Service and Support Information Technology Real Estate