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Customer Solutions Architect

Vancouver, BC
Full Time
3 days ago

Role Overview:

TELUS CRSM team is seeking a Customer Systems Architect (CSA) to join a dynamic presales engineering team, supporting both Mid-Market and Enterprise Customers. The successful candidate will have a passion for cyber security with demonstrated experience in technical solution consulting. The CSA will interface with customers and the sales organization to perform business needs assessment, product demonstrations, whiteboard discussion, opportunity qualification, and solution design and proposal development.

Business Unit Spotlight:
Business Solutions and Customer Relations & Solutions Management (CRSM) Team

Business Solutions and Customer Relations & Solutions Management (CRSM) provides end-to-end sales, marketing and post-sales business customer support across Canada.

Our Sales team is dedicated to supporting business customers all across Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various vertical markets.

Our Marketing team leads product marketing for most of our wireline business solutions, strategic alliances and support for sales tools and analytics. The team also oversees regional customer marketing.

The CRSM team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for TELUS business customers across all segments.

Our future friendly story:


What YOU Bring:

Strong cross-domain cyber security knowledge including Governance, Risk Management and Compliance (GRC), security policy and security infrastructure solutions, with specialization in at least two security domains.
    •Strong knowledge of technical security controls and trends in the industry including varied delivery models (on premise, hosted, cloud).
    •Solid understanding of, and experience with, enterprise scale integrated IT security solutions such as those involving: multi-site implementation, LAN/WAN/Security interoperability, dynamic routing protocols, and failover and high availability systems.
    •Network security infrastructure (e.g. Firewall, VPN, Network IPS, Web proxy, Email, DLP, AAA, wireless) design and architecture
    •Data and Endpoint security (e.g. AV, HIPS, Firewall, Encryption & DLP) concepts, design and architecture
    •Security analytics and reporting solutions including log management, SIEM and threat intelligence.
    •Ability to uncover and understand business requirements through a consultative process.
    •Ability to navigate ambiguity, clearly communicate risks, anticipate challenges, seek clarification and set clear expectations with customers and internal stakeholders.
    •Excellent technical writing, design consultation and presentation skills.
    •Ability to articulate both business and technical value of information security solutions.
    •The ability to work with limited supervision in a competitive environment.
    •Post-secondary degree or technical diploma in Engineering or Computer Science.
    •Possess two or more security vendor certifications, such as Cisco, Palo Alto Networks, Meraki, HP, Intel Security, Juniper, Check Point.
    •Industry recognized certifications, such as ISACA CISA/CISM/CRISC, CISSP, SANS/GIAC, CCSK

What YOU Get:

Every day, we connect Canadians and our communities to the people and information that matters most to them. Help us build and strengthen those connections.

It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

We give where we live and are making a big difference in communities' right across the country. How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada.

You can come to work in one of our environmentally-sustainable, technologically-advanced office; you can meet customers in our next generation, connected retail stores; or, in many cases, you can work from home.

Our rewards package includes: profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
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