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Customer Service Supervisor

Surrey, BC
Full Time
5 days ago
Company:Finning Canada

Number of Openings: 1

Worker Type:Permanent

Position Overview:The Customer Service Supervisor is responsible for efficient and effective customer service, front counter supervision, tool technicians, shipper/receivers and project manager for all manufacturing builds and customer service agreements within the electrical services group.

If this sounds like the right work environment for you, then we want to hear from you!

Job Description:

  • Interface with the customers by telephone or in person in a prompt, courteous, business-like manner
  • Resolve customer issues including billing, quality and delivery ensuring the product manager is informed on all quality issues
  • Provide internal sales team and customers with technical application support as required
  • Responsible for customer facing area, including appearance, product displays, stocking and ordering of all products for the front office showroom
  • Provide front counter support during busy times, vacations, etc.
  • Provide on-call after hours support
  • Supervise service support reps, tool technicians, and shipper/receivers
  • Responsible for day to day management of the rental and sales process within the branch
  • Responsible for project management of all manufacturing builds and customer service agreements
  • Responsible for inventory management
  • Assist the product manager with project estimating

  • Journeyman Electrician or equivalent in a related field
  • Minimum of 3 years' experience in customer support and project management or related experience
  • 3 years' experience in coaching, mentoring or training
  • Experience with Rentalman or related ERP
  • Experience within larger organizations with a proven track record of influencing authority at all levels and implementing corporate strategies
  • Strong Leadership, coaching, and mentoring skills
  • Ability to effectively interface will all levels of internal and external customers
  • Excellent project management, organization and time management skills.
  • Strong influencing and conflict resolution skills
  • Excellent verbal and written communication, presentation, facilitation, and interpersonal skills.
  • Accuracy and attentive to detail
  • Able to comply with Finning's Covid Policy

W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
Customer Service and Support Operations and Logistics