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Hyperwallet
Hyperwallet Logo

Customer Service Specialist

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Hyperwallet’s goal is to provide organizations with a frictionless, transparent, and reliable way to distribute funds to their global contractors, suppliers, and resellers. Our vision is to the pay the planet and we’re looking for smart, experienced, “can do” people with innate customer savvy to join our Customer Service Operations team.

We LOVE our customers and we’re looking for an individual who seeks challenge and change, thrives in a fast-paced environment, and is unrelenting in providing optimal customer experiences. We are passionate about the work we do and the values we live by:

  • We Care! – we treat each other as family. Every individual is important.
  • We Choose Change! – we are passionate and inspired by change.
  • We are Funtastic! – laughter keeps it fun and fuels our creativity.
  • Let’s Do This! – together we will always find a way

***Please note that this is a full-time position and we operate a 24/7 Contact Centre. Shift times may vary and will have potential to be scheduled on weekends. ***

The start date for this position is January 7, 2019.

There are three main shift times available:

  • 8:00AM – 4:30PM for 5 days a week
  • 1:30PM – 10:00PM for 5 days a week
  • 9:30PM – 8AM for 4 days a week (3 days off)


Key Responsibilities:

  • Assists prospective customers with product information and site navigation, as well as researches and resolves client inquiries verbally and in writing, and maintains tech support logs.
  • Provides telephone, chat and email support to end-users, financial institutions and business partners.
  • Answers customer queries regarding our product/services, account sign up; online transactions and balance inquiries.
  • Tracks inquiries to their resolution; escalating issues when necessary.
  • Documents responses and logs into tech support.
  • Accurately processes daily financial transactions and assists with risk management and transaction trace requests.
  • Maintains and updates Customer Service Manuals and Frequently Asked Questions.
  • Performs other duties and required.


Qualifications:

  • Strong computer skills with the ability to type at least 40 words per minute (testing will be administered)
  • Education: High School is required, a business diploma is an asset
  • Fluent (oral & written) in English
  • Fluency in a second language (Spanish, German, Mandarin, Cantonese, Korean or French) an asset but not required 
  • Experience: 2 years in telephone customer support is an asset
  • Friendly, professional and outgoing personality
  • Proven ability to handle challenging customers in a professional manner
  • Experience with Internet, MS Word, Excel and Outlook
  • Experience with databases, such as MS Access is an asset
  • Strong analytical and problem-solving skills
  • Organized and detail-oriented, with the ability to multi-task
  • Demonstrated initiative and desire to learn new tasks
  • Ability to work both independently and as part of a team


What we offer:

  • Comprehensive Employee Benefit Plan including medical, dental, and vision care for you, your spouse, and dependents
  • Full time employment with a competitive hourly wage and paid training
  • A health spending account for gym passes, fitness equipment, and more
  • Advancement opportunities, internal mentoring program, and one-on-one feedback time with your manager
  • Flexible dress code in a fun, friendly, and casual work environment
  • Culture committee sponsored events including laser tag, ski and snowboarding, kayaking, and more

Posted: December 9, 2018
Closes: February 7, 2019
Email Address:
Company Info
Size:
201-500 employees
Industry:
Technology
Banking & Finance

Connect with employer:

About Hyperwallet

Pay the planet with Hyperwallet. At Hyperwallet, our goal is to provide organizations with a frictionless, transparent, and reliable way to distribute funds to their global contractors, suppliers...