Job Description Customer Order Management Representative
At Avigilon we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.
Founded in 2004 in Vancouver, Avigilon has been a driving force behind the security industry's AI evolution and has continuously been a company that stands for innovation and growth. At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.
This is a permanent full-time role in a fast-paced environment. This position is responsible for ensuring orders are accurate. A high level of courtesy, friendliness, service and organization are required to navigate a combination of manual and automated systems to complete orders. Non-standard work hours may be required during peak times such as month or quarter end.Responsibilities include:
•Providing excellent customer service to our customers and Sales team•Accurate entry of orders, returns and other data into ERP system•Scheduling orders according to current manufacturing capacity•Providing order status information to customers•Communicating order changes in a timely and professional manner•Setting up and maintaining Partner Contracts•Maintaining Customer Records in ERP system•Providing basic technical product information•Supporting customer service related requests•Following established processes and procedures for order processingQualifications:
•3+ years order management or customer service experience•Self-motivated, with an aptitude for customer satisfaction•Exceptional communication skills•Detail oriented, organized and a strong multi-tasker•Ability to work well under pressure•Collaborative, likes to work in teams•Good Problem Solving Skills•Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)Preference will be given to candidates with the following skills and experience:
•Order Management experience in a high volume environment•Experience using SAP and/or Sales Force•Experience with a hardware, software manufacturer or logistics•Business Diploma or Degree•Bilingual SpanishPerks and Benefits:
As a full-time employee at Avigilon, you are eligible to receive a comprehensive benefits package which includes MSP, extended health, dental, medical insurance while travelling, You will also receive a health spending account to cover additional healthcare costs, such as vision care, RMT and chiropractor visits.