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Dilawri Group of Companies - BC Region
Dilawri Group of Companies - BC Region Logo

Customer Care Sales eLead Coordinator

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Vancouver, BC
Job Type icon
Full Time
Job Category icon
Customer Service and Support
Sales and Marketing
Automotive

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Customer Care Sales eLead Coordinator 

Looking for a great opportunity to work in Canada's largest Automotive Group?

Dilawri Group of Companies is currently looking for a Customer Care Sales eLead Coordinator with a desire to establish a career with a first class organization.  Applicants' primary goal is to assist and support the Sales Departments in achieving lifetime customer loyalty to Dealerships, and by increasing appointments, sales and customer retention. 

Primary Duties and Responsibilities: 

  • Actively respond to incoming electronic vehicle inquiries
  • Schedule test-drive appointments for the Group Dealerships
  • Perform follow-up calls to schedule vehicle test-drive appointments
  • Perform follow-up calls to schedule dealership visits for vehicle purchase
  • Perform outbound calls to invite customers/prospects to dealership Vehicle Sales Events
  • Participate in the administration of the ‘second-delivery’ program
  • Follow-up with Sales Department customers within a timely manner to ensure customer satisfaction
  • Assist in handling and resolving customer complaints

Requirements:

  • Strong attention to detail, strong organization skills, and must be able to effectively multi-task.
  • Self-efficient, organized and dependable
  • Excellent communication skills in person, on the telephone, and in writing
  • Able to work under minimal supervision
  • CDK and 180 experience an asset but not required
  • A second language in speaking fluently in Mandarin or Cantonese would be an asset
  • Automotive experience would be a definite asset

If you pride yourself with first-rate customer service and sales skills, possess excellent interpersonal skills, and are process driven then this is a job for you.

Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 3,500 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership. Dilawri Group of Companies is not only a leader in the automotive industry; it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed millions of dollars throughout Canada supporting a variety of charitable causes.

 We offer several opportunities of advancement, competitive compensation and benefits package.

 Please submit your cover letter and resume to:

 Rachel Gardner- Customer Care Manager


Posted: October 20, 2018
Closes: December 19, 2018
Email Address:
Company Info
Size:
501-1000 employees
Industry:
Automotive

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About Dilawri Group of Companies - BC Region

Dilawri Group of Companies is Canada’s largest automotive group with 58 franchised dealerships representing 31 automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta and British Columb...