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BuildDirect
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Customer Advisor

Reference ID: os228fwo

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What You’ll Do
  • Deliver an outstanding service and shopping experience, assisting customers to place orders over the phone or live chat, and resolving issues related to understanding order status, cancelling an order and general inquiries regarding BuildDirect.
  • As a product expert, help customers design and complete their unique projects with confidence
  • Build trust with our customers by setting clear expectations and helping them to understand:
    • How to navigate our website
    • The order process and what that means for them
    • The delivery experience and different options available
    • How to return products and what the claim resolution process looks like
  • Think creatively about ways in which we can optimize each customer's experience, identifying opportunities in the organization for improvement, and sharing the voice of the customer
  • Assist our Business Development team to grow repeat business, our B2B and PRO segments
  • Work with Marketing to develop promotions and campaigns specific to the needs of your customers.
  • Proactively follow up with prospects several times throughout the sales cycle to ensure needs are being meet and understand where there are further opportunities.

What You’ll Achieve
  • Demonstrate your ability to deliver an outstanding customer experience as measured through monthly call coaching and a Net Promoter Score (NPS) of .70+
  • Deep product knowledge and the ability to share that information in a way that helps customers as well as internal employees make informed buying decisions
  • Identify opportunities to improve or enhance the customer experience
  • Contribute to team results and support the success of others by providing assistance and expertise
  • Achieve ambitious monthly revenue targets

What You’ll Need
  • A talent for determining customer needs and providing appropriate solutions
  • The ability to communicate (verbally and in writing) clearly and concisely with both external customers and your team
  • A solution orientation and the desire to share your product knowledge
  • The skills to establish a rapport with customers to facilitate the likelihood of retention
  • Proficiency with multi-tasking, prioritizing, and managing time effectively
  • Post-secondary qualifications an asset
  • Successful candidates will be required to complete a criminal record check


What You Must Have
  • An audacious spirit that embraces uncertainty and challenges with enthusiasm
  • High levels of integrity and a commitment to do what you say you are going to do
  • Strong entrepreneurial spirit that has grit, determination and challenges the status quo
  • High degree of empathy and the ability to see other’s perspective
  • Strong sense of curiosity and the desire to learn and get better everyday
  • Persistence and a drive to overcome barriers and find ways to solve problems creatively to benefit both the customer and the organization
  • Energy, patience, and adaptability
What We Offer
  • Full time position
  • A fun and motivating work environment
  • Comprehensive total rewards package
  • Compensation for this role includes a base salary and commission



Posted: January 18, 2019
Closes: March 19, 2019
Email Address:
Company Info
Size:
201-500 employees
Industry:
Technology

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About BuildDirect

Founded by Jeff Booth and Rob Banks in 1999, BuildDirect Technologies is a privately-held Canadian technology company that is knocking down walls, changing the foundation and building a smarter, si...