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BC Hydro and Power Authority

Contracts & Relationship Coord

Posted 2 days ago

Job Description

NB 51174067 - NC 51176625

BCH-T-4067-220303E1Employment Posting ID:

Contracts & Relationship Coord

Full-time (37.5 hrs/wk)Status: Fort St. John Site C Constr OfcJob Location: Temporary FieldFlexible Work Role:

Northern InteriorRegion:

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Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we build an even cleaner B.C.


* Updates contract calendar annually and publishes approved calendar. Formulates outsourcing work plan from master service agreement and distributes approved plan within department.

* On a daily basis, assesses outsourcing-related opportunities and issues that are submitted electronically by BC Hydro employees. Assigns each opportunity and issue to the appropriate person for resolution, monitors progress and continues to follow-up through to resolution. Oversees the administration of issues tracking software by referring technical items to information technology consultants for resolution.

* Monitors service delivery and performance by reviewing monthly service level metrics reports and identifying, investigating and providing key stakeholders with an analysis of problems or opportunities for improvement or development. Ensures accurate and timely reporting of service level metrics for all service categories to key stakeholders.

* Acts as the primary contact for provision of service level metrics and demerit applications. Tracks and analyzes demerit applications and other contract reporting requirements. Coordinates response to demerit conditions.

* Develops internal operational dashboards and balanced scorecards by determining necessary data and means of collection; collecting and analyzing data; determining most effective presentation of results; and designing dashboard/scorecard using graphics software.

* Develops and maintains expertise in metric development best practices through activities such as literature reviews and attendance at conferences, seminars and webinars. Contributes to the creation of a service performance culture and a focus on service performance results such as accuracy and verifiability by identifying and implementing improvements to service performance tools, processes, infrastructure and reports.

BCH-T-4067-220303E1 - Contracts & Relationship Coord

NB 51174067 - NC 51176625

* Contributes to the development of effective business relationships between functional owners and external service providers by: researching ways and means to perform services more efficiently and sharing this information with functional owners and other stakeholders; arranging, participating in and documenting the proceedings of workshops, training sessions, team meetings and strategy sessions.

* Works within the overall communications plan to coordinate appreciation events and activities. Writes for internal publications, providing consistent messaging in the dissemination of information. Maintains contact management databases and email distribution lists for efficient delivery of information. Coordinates updates to the Amended and Restated Master Services Agreement with Accenture based on Change Order Requests and incorporates updates into all related documents and activities.

* Tracks, follows up and reports on progress of action items from internal and external audits.

* Prepares and recommends feasibility studies, business cases, project plans and budgets.

* Provides project management for approved projects such as: preparing RFP's; selecting acceptable RFP respondents; monitoring, approving and/or revising project schedule changes, deadlines, consultant/contractor activities, project costs and approval of related invoices.

* Provides project management, leadership, direction and technical guidance to consultants, who provide expertise and support; may recommend and hire consultant services; monitors consultant performance and recommends selection/continuance of consultants.

* Assists manager with the administration of Benchmarking, Client and Executive Satisfaction, and the Annual Review by performing duties such as data collection, taking minutes at Benchmarking meetings and distributing information according to contractual timelines.

* Monitors and identifies emerging communications issues.

* Assists functional owners in developing risk management strategies and business contingency plans by facilitating the planning process around the development and communication of strategies and plans.

* Prepares material for and organizes and conducts workshops, open houses, conferences and forums with specific groups, stakeholders and others; provides answers and acts as a spokesperson and focal point for assigned projects.

* Researches and prepares briefing notes and presentation materials.

* Performs duties of a minor nature related to the above duties that do not affect the rating of the job.


* University degree in business administration, communications or equivalent, plus in house BC Hydro courses or equivalent in financial control systems and procedures, email and internet browsers.

* Six (6) years of progressively more responsible contract, relationship and issues management experience with a large complex organization that includes 2 years or more experience, preferably in the utility industry, administering business relationships / contracts, performance measurement and monitoring and the associated procedures, methods and practices.

BCH-T-4067-220303E1 - Contracts & Relationship Coord

NB 51174067 - NC 51176625

* Well developed and demonstrated oral, written and presentation communication skills and abilities. Knowledge of BC Hydro policies, processes and practices considered an asset.


This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

* This is a Full Time Temporary role until December 2024.

* BC Hydro employees will be required to provide proof that they are fully vaccinated.

* This location may be eligible for a Remote Incentive of 12%. Remote Incentives are paid bi- weekly to Full-Time Regular employees working in eligible remote locations.

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe. We are here for our customers. We are one team. We include everyone. We act with integrity and respect. We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and while working at BC Hydro. If you require support applying online because you are a person with a disability, please contact us at .

All BC Hydro employees will be required to show proof of full Covid-19 vaccination.

Flexible work model role definitions ===========================

Our four role types identify the degree of flexibility an employee could have to work from home based on the type of work they do. The flexibility for an individual job is up to the manager for each position and the operational requirements. Employees also have the right to work full-time from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field - No option to work from home Resident - Works primarily (4+ days per week) in the office.

BCH-T-4067-220303E1 - Contracts & Relationship Coord

NB 51174067 - NC 51176625

Hybrid - May be able to work from home up to 3 days per week. Remote - Works from home 4+ days per week

HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable, include your Trades Qualification. This will ensure we have all the necessary information to assess your application without any delays.

Click on the Apply button in order to complete the steps to apply for this job.

Date Posted: 2022-03-03 Closing Date: 2022-03-23

About BC Hydro and Power Authority

BC Hydro is one of the largest energy suppliers in Canada. We generate and deliver electricity to 95% of the population of British Columbia and over four million people. It’s our vision is to be the most trusted, innovative utility company in North America by being smart about power in all we do. As an employer, we aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life balance. We’ve been recognized for excellence and been named one of B.C.’s Top Employers and one of Canada’s Best Diversity Employers for four years in a row. Interested in joining our team? Visit to see current career and apprenticeship opportunities.



Company Size

1001-5000 employees

Application closing date is 2024-08-19

Current Openings

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