Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.
The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.
This position is based out of Victoria, BC and will require extensive travel to other areas of Vancouver Island. It will also require some travel and presence on client sites such as healthcare, government, and post-secondary institutions.
Software and network configuration and troubleshooting
Diagnose, repair, and upgrade PC software and equipment
Image workstation for new deployments
Respond to customer inquiries
Record-keeping and asset management
Support other departments as necessary, depending on workload
Work proactively to ensure that services delivery is aligned to the client needs
Delivering computer and/or printer orientation
Skills & Qualifications:
Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)
Ability to establish and maintain positive customer service
Preferred: College Diploma / Associate Degree (technical field) or equivalent certification
1 year of experience in an enterprise/business IT environment
Knowledge of desktop hardware, preferably from an enterprise or business environment
Knowledge of software installation and troubleshooting in a Windows environment
Experience in PC assembly or repair
CompTIA A+ Certification (or similar) is considered an asset
Vendor-specific hardware certification is desired
Presentation and training skills is an asset
Must be able to lift 50+ lbs.
Must be able to pass a criminal record check (CPIC)
Must have driver’s license and access to own vehicle
Employee will understand, meet, and live our core values
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
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