Computer Install Technician

Computer Install Technician
Location: Burnaby, BC
Opportunity at Microserve

Position Overview 

The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Burnaby, BC and will require travel to other areas of Lower Mainland. It will also require presence on client sites such as healthcare, government, and post-secondary institutions.   

Responsibilities:  

• Deploy and retire IT hardware including PCs, Laptops, Carts and Peripherals etc.
• Physical installation of Computers/Carts/Peripherals, transfer of settings or data, installation, and configuration of software during deployment
• Diagnose and upgrade PC software/equipment and reimage workstations during deployments
• Deliver computer orientation to customers and respond to customer inquiries
• Assist with occasional work in the Microserve Tech Centre (Warehouse, Asset Recovery, Config) and Parts departments
• Assist with occasional work in shipping/receiving of inventories, work as a driver helper and assist in moving skids in and out of the delivery truck. This will involve physical/labor workload at the warehouse, on-site and loading docks etc.
• Record-keeping and asset management with accuracy
• Work proactively to ensure that services delivery is aligned to the client needs
• Supporting projects as required in various other domains, such as Medical Device Cart assembly, Audio Video, Print, etc.

Skills & Qualifications: 

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)  
• Ability to establish and maintain positive customer service 
• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification  
• 1 year experience in an enterprise/business IT environment 
• Knowledge of desktop hardware, preferably from an enterprise or business environment 
• Knowledge of software installation and troubleshooting in a Windows environment 
• Experience in PC assembly or repair 
• CompTIA A+ Certification (or similar) is considered an asset 
• Vendor-specific hardware certification is desired 
• Presentation and training skills is an asset 

Position Requirements:  

• Must be able to lift up to 60 lbs. on a regular basis   
• Must be able to pass a criminal record check (CPIC)  
• Must have driver’s license and access to own vehicle 
• Occasionally may be asked to work early in the morning (including 4am start), evening/night shifts and weekend work based on business/client requirements. Advance notice will be given.

Corporate responsibility 

Employee will understand, meet, and live our core values 

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven 

Compensation and Benefits:  

• In accordance with the BC Pay Transparency Act the range for this role for BC residents is $18 - $24 per hour. 
• Paid vacations  
• Additional 5 personal days  
• Paid sick days  
• Extended Medical and Dental plan from day one 

Please note that the expected new hire salary range provided is derived from a group of like roles within Microserve. The final offer amount is dependent on geographical region, applicable experience, and skillset of the candidate.

About Us 

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.