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Clinical Team Manager - TELUS Health

Vancouver, BC
Full Time
3 days ago

Join our team

TELUS Health is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently - benefiting both patients and providers. We connects more than 1 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English.

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: "how can we help more people?" This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.

TELUS Health aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We're a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

Here's the impact you'll make and what we'll accomplish together

We are looking for a full-time Clinical Team Manager for our English speaking practice.

Reporting to the Head of Clinical Services, the Clinical Team Manager will work closely to link together our Clinical Services and Operations, supporting our 200+ team across Canada (outside of Quebec), helping build and roll-out a scalable clinical model, while meeting plan sponsor and patient service level expectations, setting the bar high for clinical service excellence, and delivering high quality care as measured by our patient satisfaction ratings.

The Clinical Team Manager will support our patient base and clinician team by ensuring a high quality of care, implementing and evaluating efficient clinical protocols & processes, contributing to building our operational model, and managing staff

Here's how
    •Managing a large, high-performing team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries and fostering a positive, collaborative environment •Creating a bridge between the clinical team and management by sharing their feedback and sentiment while communicating business objectives and needs •Creating the balance between clinician retention and business goals •Helping bring together our national operations - aligning communications, policies, training, and operations, while retaining the best of the best across Canada •Leading and supporting operations "hygiene" - developing and implementing evidence-based clinical protocols, chart audits, clinical reviews, managing patient escalations, and formalizing continuing medical education to support our large, growing primary virtual care operation •Implementing new processes and metrics, in support of the broader management team •Supporting our Head of Operations to ensure we have appropriate staffing levels on shift to meet patient demand; in addition, ensuring we have sufficient clinicians on our team and helping manage the funnel from outreach to recruitment to onboarding •Leading end-to-end local operations: being an expert in the local regulatory environment, understanding scope of practice limitations by practitioner, leading our labs strategy per province •Acting as the clinical voice in business meetings and client pitches as appropriate; being the clinical subject matter expert to shape new, innovative programs and services that complement our existing operations


You're the missing piece of the puzzle

Must Haves
    •Clinician by trade an asset: Nurse Practitioner, Registered Nurse, Pharmacist; alternatively experience working with or managing clinicians •5-10 years' work experience •Prior experience managing a team •Personality traits: curious, analytical, entrepreneurial, resourceful, adaptable, organized

Nice to Haves
    •Knowledge of the Canadian health system a strong asset

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Health Care