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Impact Recruitment Inc.
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Client Support Tech (Tier 1)

Reference ID: 25006

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Client Support Tech (Tier 1)

Salary:  $40,000 - $50,000

Location:  Vancouver, BC

Industry:  Information Technology


One of the leading IT Solution providers in Vancouver is looking for a Help Desk Tier 1 specialist to join a rapidly growing IT division. This is a fantastic opportunity to learn and develop your IT knowledge and customer service experience in a highly successful organization.


To apply online, please send a Microsoft Word version of your resume to

If you have any questions about this opportunity, please contact Sean at or 604.689.8687 extension 253 for more information.





As one of the leading providers of Vancouver IT solutions for growing organizations, our client believes in making IT as simple as possible for their clients by putting their needs first as appose to offering a generic solution. Our client skills and experience span many verticals including finance, resources, law and engineering.





  • You will be the first line of support for all company clients/users
  • Provide end user support for desktop, operating systems, Microsoft server and LAN/WAN network related issues
  • Solve a wide range of issues and requests focusing on areas such as virtualization, advanced networking and Linux server management
  • Provide project support for office moves, cloud migrations, and consulting audits.





  • Providing great customer service via phone and email
  • Troubleshooting problems and knowing when to escalate
  • 2+ years of IT helpdesk/support experience
  • A diploma, certification, or undergraduate degree in a technology-related field
  • Implementation and Troubleshooting experience with Windows 7/10, Office 365, macOS
  • Experience with Google Apps and iOS/Android is an asset
  • Basic to intermediate experience with Windows Server 2012/16
    • Creating AD accounts
    • Managing Exchange mailboxes
    • Resolving system issues
    • Understanding of basic networking concepts





  • $40,000 - $50,000
  • Excellent benefits package (100% covered extended health benefits)
  • Up to $1k towards professional training and certification
  • Company-paid mobile phone plan



Please reply with a Microsoft Word version of your resume to to apply online.  If you would like to speak with us directly regarding this role, please contact Sean at or 604.689.8687 ex: 253 for more information. 


Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval.  While we will only be considering qualified applicants for this particular role, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Posted: January 23, 2019
Closes: March 24, 2019
Email Address:
Company Info
11-50 employees
Staffing, Recruiting, HR Outsourcing

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About Impact Recruitment Inc.

Impact Recruitment is Western Canada's top specialized Recruitment Firm. With the ability to service every position within an organization, Impact is the ideal partner for your growing company....